Business Operations Analyst (Entry/Mid-Level) at Niche Polymer LLC

, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Collection, Data Analysis, Operational Processes, Continuous Improvement, Invoice Activity Review, Collections Data Analysis, Purchase Order Tracking, Customer Account Profiles, Accounts Receivable Portfolio, Customer Feedback Gathering, Data Structuring, Billing Accuracy Auditing, Workflow Evaluation, System Utilization, Analytical Skills, Communication Skills

Industry

Plastics Manufacturing

Description

Description The Business Operations Analyst supports daily business activities by collecting and analyzing data, reviewing operational processes, and assisting with continuous improvement initiatives across the organization. This position officially reports to the Corporate Office of Niche Polymer LLC and provides direct operational support to Niche Polymer LLC and one of its business units, Specialty Powders. The ideal candidate is highly organized, analytical, eager to learn, and motivated to understand how cross-functional teams collaborate to drive operational efficiency and business results. Key Responsibilities Customer Account Analysis Assist in monitoring customer accounts by reviewing invoice activity, payment trends, and outstanding balances. Perform preliminary analysis on collections data to help identify aging issues or follow-up priorities. Track and validate purchase orders, ensuring accuracy of data entered internal systems. Review and update customer account profiles to maintain clean and reliable data for reporting. Support the analysis of the accounts receivable portfolio by preparing basic reports and reminders for leadership review. Customer Relationship Insights Participate in weekly customer touchpoints and gather operational feedback to identify service trends or recurring issues. Provide responsive customer support through phone, email, and virtual communication while documenting inquiries for future analysis. Escalate customer concerns with relevant data or notes to help management make informed decisions. Capture client interaction details and assist in monitoring patterns that may impact service, billing, or account performance. Operational Data & Process Support Collect, organize, and structure data from multiple sources to support internal account reviews or operational planning. Assist in auditing account-specific reports to ensure billing accuracy and proper documentation. Help evaluate basic operational workflows and flag inefficiencies or discrepancies for team review. Maintain logs, trackers, and internal files used to support invoice, reporting, and business operations. Learn and utilize business systems, dashboards, and analytical tools to support data-driven decision-making. Business Learning & Development Gain hands-on exposure to the company’s end-to-end business cycle, including invoicing, receivables analysis, and operational reporting. Participate in ongoing training to strengthen analytical skills, customer communication, and understanding of business operations. Work closely with both corporate and business unit teams in a collaborative environment focused on process improvement and operational excellence. Requirements This position requires permanent work authorization in the United States. Our company is unable to sponsor work visas or support visa transfers at this time. Qualifications Education & Experience BA/BS in Business, Accounting, or related field preferred, but not required. A combination of education and relevant work experience will be accepted. Experience in customer service, administrative support, operations, or billing is a plus, but not required. Skills & Competencies Strong attention to detail and organizational skills. Basic analytical ability and comfort working with numbers and data Proficiency in Microsoft Excel, Word, and PowerPoint. Excellent written and verbal communication skills. Ability to learn quickly and adapt to new systems, tools, and processes. Professional attitude with the ability to work independently and as part of a team. Working Conditions Full-time, on-site role (or hybrid where applicable). Fast-paced corporate and business unit environment. May require occasional travel to IEI or other Niche Polymer sites. Preferred but Not Required Basic understanding of supply chain, recycling operations, or customer accounts. Experience working with spreadsheets, reporting tools, or documentation systems. EEO Statement Niche Polymer LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic. The organization is committed to creating an inclusive environment for all employees.

Responsibilities

The Business Operations Analyst supports daily business activities by collecting and analyzing data, reviewing operational processes, and assisting with continuous improvement initiatives across the organization. Key duties involve monitoring customer accounts, tracking purchase orders, gathering operational feedback, and supporting accounts receivable analysis.