Posting Details
Interviews are anticipated to be conducted within two weeks of closing date.
This job posting may be used to fill multiple vacancies.
Our Vision
Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.
Our Mission
We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.
Our Goals
Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.
Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.
Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.
Build the best team in state government by supporting employees’ continuous growth and wellness.
Why does the job exist?

Researching and resolving routine and complex Medicaid eligibility issues;
Serving as the primary point of contact for Client Medical Travel (CMT) requests for Fee for Service members by following established processes and regulations;
Partnering with other divisions, contractors and stakeholders to address Medicaid eligibility system changes and conducts testing in the Medicaid eligibility determination system (ASPEN) and the Medicaid Management Information System (MMIS);
Addressing inquiries from the general public and stakeholders;
Completing assignments, reports, administrative duties and other duties as assigned.
Who are the customers?
Medicaid recipients;
Medicaid applicants;
Medicaid providers;
Other state and federal government agencies.
Ideal Candidate
Medicaid recipients;
Medicaid applicants;
Medicaid providers;
Other state and federal government agencies.
Minimum Qualification
High School diploma or Equivalency and two (2) years of experience in office administration, budgeting, purchasing, finance, accounting, auditing, cash management, contract management, and/or the procedures of business and management principles involved in strategic planning. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience.
Employment Requirements
Must possess and maintain valid driver’s license.
Must obtain a Defensive driving certification.
Working Conditions
Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT) and extensive personal computer and phone usage. Some sitting, standing, bending and reaching may be required.
Supplemental Information
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Agency Contact Information: Jolene Jaffa, (505) 690-9920. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to