Job Title: Business Operations Analyst
Location: Phoenix, AZ– Hybrid
Length: 1 year
Job description

itD is seeking a Business Operations Analyst to join our Technology Practice Group. This role will be hybrid for candidates located near a company office. For those not in proximity to an office, the position may be performed remotely. This is an exciting role for the right individual to continue to cultivate your skills and domain expertise.The individual selected will be instrumental in helping us continue to deliver excellence to our base of marquee Fortune 500 accounts. You will be joining a family of other SMEs who have also specialized within this sector.You will also interact closely with our itD Practice Directors, who will partner with you and provide ongoing coaching and mentoring.itD offers medical benefits, 401k, paid holidays and more!no third party or vendor submissions pleaseWe are currently in search of a Business Operations Analyst with exceptional analytical and data storytelling skills to lead our end-to-end operations. The successful candidate will be skilled at deriving insights from data, possess expert-level proficiency in Excel, and have a strong track record of building and delivering compelling presentations. This role is crucial in driving business and system process efficiencies, operational trainings and enablement, and in elevating the customer experience and processes.Responsibilities:

• Analyze and optimize end-to-end business processes to enhance efficiency and improve customer satisfaction.
• Listen to functional customer feedback to lead the design and implementation of new processes to streamline operations.
• Drive the development and delivery of operational training programs to ensure all channel operations stakeholders are well-equipped to meet business needs.
• Collaborate with cross-functional teams, including fulfillment operations, sale, channel sale, IT, customer service, sales, and finance, to ensure seamless integration of processes and systems.
• Monitor and report on the performance of Americas business operations, identifying trends and recommending solutions to improve processes.
• Serve as a subject matter expert on operational best practices and stay abreast of industry trends.
• Develop and maintain documentation for operational procedures and process maps.
• Facilitate change management initiatives and ensure that changes are effectively communicated to all stakeholders.
• Lead projects to enhance the customer experience, ensuring that customer needs are met efficiently and effectively.
• Utilize data analytics to drive decision-making and prioritize operational improvements.
• Support the Americas Operations Manager in strategic planning and execution of operational goals.

The internal responsibilities will be as follows:

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material. (Blogs, media material).
• Build out material to contribute to Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities.

Required qualifications and skills * 5+ years of experience in supply chain operations, business operations or project/program management. * Exceptional skills in communication, data analysis, change management, organization, presentation, and data storytelling. * Proficient in Excel and Power Point, ERP systems, CRM platforms, and other operational software. * 5+ years of experience working with cross functional teams in a highly dynamic environment. * Demonstrated leadership, self-motivation, autonomy, and organizational process. * Capacity to manage and deliver on multiple, competing projects simultaneously. * Proven analytical skills with a focus on practical execution. * Approachable, engaging, and capable of working with diverse teams. * Knowledge of Six Sigma, Lean, or other process improvement methodologies is a plus. * Customer-focused mindset with a commitment to delivering high-quality service.Education * Bachelor’s degree in Business Administration, Operations Management, or a related field.Company descriptionAbout itD:We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints. The itD Digital Experience:​ Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow!​ ​Visit https://itdtech.com/careers to learn more about what working at itD can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information. Additional infoDynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
Job Types: Full-time, Contract
Pay: $38.00 - $45.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: On the roa

itD is seeking a Business Operations Analyst to join our Technology Practice Group. This role will be hybrid for candidates located near a company office. For those not in proximity to an office, the position may be performed remotely. This is an exciting role for the right individual to continue to cultivate your skills and domain expertise.The individual selected will be instrumental in helping us continue to deliver excellence to our base of marquee Fortune 500 accounts. You will be joining a family of other SMEs who have also specialized within this sector.You will also interact closely with our itD Practice Directors, who will partner with you and provide ongoing coaching and mentoring.itD offers medical benefits, 401k, paid holidays and more!no third party or vendor submissions pleaseWe are currently in search of a Business Operations Analyst with exceptional analytical and data storytelling skills to lead our end-to-end operations. The successful candidate will be skilled at deriving insights from data, possess expert-level proficiency in Excel, and have a strong track record of building and delivering compelling presentations. This role is crucial in driving business and system process efficiencies, operational trainings and enablement, and in elevating the customer experience and processes.Responsibilities:

• Analyze and optimize end-to-end business processes to enhance efficiency and improve customer satisfaction.
• Listen to functional customer feedback to lead the design and implementation of new processes to streamline operations.
• Drive the development and delivery of operational training programs to ensure all channel operations stakeholders are well-equipped to meet business needs.
• Collaborate with cross-functional teams, including fulfillment operations, sale, channel sale, IT, customer service, sales, and finance, to ensure seamless integration of processes and systems.
• Monitor and report on the performance of Americas business operations, identifying trends and recommending solutions to improve processes.
• Serve as a subject matter expert on operational best practices and stay abreast of industry trends.
• Develop and maintain documentation for operational procedures and process maps.
• Facilitate change management initiatives and ensure that changes are effectively communicated to all stakeholders.
• Lead projects to enhance the customer experience, ensuring that customer needs are met efficiently and effectively.
• Utilize data analytics to drive decision-making and prioritize operational improvements.
• Support the Americas Operations Manager in strategic planning and execution of operational goals

The internal responsibilities will be as follows:

• Attend regular internal practice community meetings.
• Collaborate with your itD practice team on industry thought leadership.
• Complete client case studies and learning material. (Blogs, media material).
• Build out material to contribute to Digital Transformation practice.
• Attend internal itD networking events (in person and virtual).
• Work with leadership on career fast-track opportunities