Position Summary:
Responsible for identifying and resolving system issues with Next Gen Software Products. Works on various system defects, enhancements, and projects, as assigned by manager. Partners with business stakeholders and technology partners such as developers, QA analysts, UAT analysts, configuration analysts, project managers, and others as required to ensure the delivery of quality requirements. Delivers quality system changes to business partners. Ensures the performance of all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.

Responsibilities:

• Utilizes troubleshooting skills to identify and resolves issues with new software programs and provide effective resolutions.
• Addresses user issues and creates solutions with tech partners. Follows up with updates on each issue and communicates changes and solutions.
• Acts as subject-matter expert for all sales related software, maintaining and developing knowledge of software releases.
• Responsible for user acceptance testing for all sales related software including documenting user steps when identifying defects and accurately explaining proposed changes in the system.
• Develops business requirements for all sales related software projects and works directly with the business to ensure effective delivery of quality requirements.
• Performs other duties and projects as assigned.

Requirements:

• Bachelor’s Degree preferred, or minimum two (2) + years’ of experience working in a similar field.
• Experience in the Mortgage industry required.
• Experience working in excel and SQL preferred.
• Project management and/or planning experience preferred.
• Must be able to work in the Chandler, AZ office 2 days a week.

Why work for #teamloanDepot:

• Aggressive compensation package based on experience and skill set.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.
• Generous paid time off for both exempt and non-exempt positions.

About loanDepot:
loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation’s second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life’s most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.
Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $54,000 and $73,500. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

• Utilizes troubleshooting skills to identify and resolves issues with new software programs and provide effective resolutions.
• Addresses user issues and creates solutions with tech partners. Follows up with updates on each issue and communicates changes and solutions.
• Acts as subject-matter expert for all sales related software, maintaining and developing knowledge of software releases.
• Responsible for user acceptance testing for all sales related software including documenting user steps when identifying defects and accurately explaining proposed changes in the system.
• Develops business requirements for all sales related software projects and works directly with the business to ensure effective delivery of quality requirements.
• Performs other duties and projects as assigned