ABOUT WIGGLY CHARITY:

Wiggly Charity believes in the power of food to transform lives. Our mission is to make community connections through food, reducing social isolation and building people’s confidence in the kitchen, and we rely on the generosity of our supporters to help us achieve this goal. Wiggly runs bespoke cookery workshops and courses, caters for community events and produces a line of not-for-profit seasonal food products under the brand name Social Source.

ESSENTIAL SKILLS AND EXPERIENCE

• Strong organisational and administrative abilities
• Excellent written and verbal communication skills
• Excellent team player with ability to work independently
• Ability to work flexibly and manage your own time effectively
• Ability to manage multiple projects or streams of activity at once
• Friendly, approachable, and confident dealing with a wide range of people
• Alignment with Wiggly’s values of inclusivity, collaboration, and professionalism
• Ability to build strong relationships with partner organisations and the community
• A good understanding of (or willingness to learn) safeguarding practices
• Proficient in Microsoft Office, Google Drive, and Canva, Excel

DESIRABLE SKILLS AND EXPERIENCE

• Previous experience working in a charity or community setting
• Experience coordinating volunteers or community projects
• Knowledge of GDPR, data management or impact evaluation
• Social media or digital marketing experience

A COVER LETTER IS REQUIRED AS PART OF YOUR APPLICATION. THIS HELPS US BETTER UNDERSTAND YOUR SUITABILITY FOR THE ROLE. APPLICATIONS WITHOUT ONE MAY NOT BE CONSIDERED.

Applications will be reviewed on a rolling basis, so early submission is encouraged. If you are successful, we will request two independent references to support your application.
Wiggly Charity is looking for a highly organised and motivated Business Operations Assistant to help keep our growing food charity running smoothly and efficiently. You’ll be at the heart of our mission – supporting our programmes, coordinating volunteers, managing communications, and ensuring everything behind the scenes runs like clockwork - so we can continue to deliver life-changing cookery workshops and events to communities across Gloucestershire.
Job Title: Wiggly Business Operations Assistant (Part-Time)
Location: Mainly remote, with some travel to Gloucester and Cheltenham for in-person meetings
Contract: 9-month fixed term initially, with potential for onward renewal subject to funding
Salary: £26,000-£28,000 FTE depending on experience
Hours: 20-24 hours a week worked flexibly across the week

THE ROLE:

You will be the front door for all of Wiggly’s activity – acting as the first point of contact for enquiries, keeping our workshops and courses running smoothly, and coordinating a team of volunteers. You’ll manage enrolments, support marketing, gather impact stories, and help keep our systems and communications organised. This role would suit someone who’s proactive, approachable, and excited about using their organisational skills to help make a real difference.

KEY RESPONSIBILITIES

• Support the CEO to deliver Wiggly outcomes successfully
• Manage Wiggly’s shared inbox and landline, triaging and tracking incoming enquiries
• Oversee operations for workshops and courses, including:
• Matching participants to appropriate sessions
• Managing enrolment, tracking dietary needs, and triaging waiting lists
• Developing and collating evaluation forms
• Keep all participant data, spreadsheets, and monitoring tools up to date and audit-ready
• Liaise with the Social Source team to ensure smooth operations
• Lead volunteer coordination, onboarding, and communication
• Create engaging video, story and photo content to showcase our impact
• Use Canva to produce posters, flyers, and social media visuals
• Keep the Wordpress website updated with “What’s On” listings and news
• Coordinate IT procurement and other in-kind donations
• Manage merchandise production and distribution
• Occasionally represent Wiggly at networking and outreach events, fairs, or forums
• Support the delivery of community fundraising events and open days
• Build strong relationships with participants, volunteers, and partner organisations