Business Operations Associate - Power Tools at Bosch Group

, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

0.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SAP, MS Office, Analytical Skills, Communication Skills, Teamwork, Negotiation Skills, People Management, Process Improvement, Order Management, Customer Service, ERP, Training, Quality Management, Sales, Digital Sales, Performance Tracking

Industry

Software Development

Description

Company Description Robert Bosch Egypt is a growing company of the Bosch Group located in Cairo, Egypt. We operate in the business divisions Mobility Aftermarket, Power Tools and Security Systems. At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. Job Description Providing services for all Business Units (BUs) in order management (e.g., order intake, claims & query handling, contracts & promo support, customer master data, local defined tasks) Understanding of the whole process from order creation to invoicing Expertise in process mining for Standards & operative improvement of processes Local (Power Tools Egypt) contact person for order management topics towards the customer and PT stakeholders Application of all central guidelines & processes in responsible areas. Provide local requirements and raise topics to the regional BOP that need overarching solutions. Manage process of control and release via AF (Approval framework) ERP related tasks incl. ticket creation, roll outs support, training local associates. SAP Key user for Order-to-Cash in the Power Tools Division. Customer back-order management for all Business Units Gathering and vetting local (PT/CSO) business requirements for use cases in the area of responsibility. Operational responsible for Inbound & Outbound services of the User & Customer Care Center (UCC). Collaboration with Sales & Marketing develop digital sales (Outbound Sales) UCC Performance Tracking & Quality Management. Qualifications EDUCATION Bachelor’s Degree in Business Administration / Supply Chain Management. EXPERIENCE 5 years of experience SKILLS Strong Knowledge in SAP MS Office Knowledge (Excel, PowerPoint, Word) Additional Information Excellent analytical skills. Excellent communication skills and ability to work in teams Ability to work under pressure and on own initiative. People Management. Availability to travel and work extensively in the spare parts market Excellent negotiation skills. Familiar with working in a Multinational / Corporate environment. Solid communication skills in English (Speak / Read / Write) Proficiency in MS Office packages, Outlook and SAP.

Responsibilities

The Business Operations Associate will provide services for all Business Units in order management, including order intake, claims handling, and customer master data management. They will also act as the local contact for order management topics and manage the process of control and release via the Approval Framework.