Business Operations, Associate Specialist at GUIDEWIRE SOFTWARE INC

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Administration, Operational Support, Contract Management, Process Improvement, Salesforce, Communication Skills, Problem Solving, Analytical Skills, Organizational Skills, Attention to Detail, Team Collaboration, Flexibility, Financial Analysis, Google Products, Customer Support, Project Management

Industry

Insurance

Description

Summary 本ポジションについて Guidewire プロフェッショナルサービス部門のビジネスオペレーションズチームでは、プロフェッショナルサービス部門の円滑かつ効率的な運営を担ってくれるアソシエートスペシャリストを求めています。本ポジションは、プロジェクトのアドミ業務、運営サポート、契約管理、プロセス改善の推進に注力して頂きます。チームメンバーと協力し、自己研鑽と成長のために学び続ける、エネルギッシュな人材を求めています。ベースの勤務地は、ガイドワイアジャパンオフィスになり、プロフェッショナルサービス部門のビジネスオペレーションズマネージャーのもとで業務を遂行します。 Summary The Professional Services Business Operations, Associate Specialist plays a vital role in ensuring the smooth and efficient operation of the Services organization. In this dynamic position, you will focus on project administration, operational support, contract management, and driving process improvements. We are looking for an energetic individual who thrives in a collaborative team environment and is passionate about continuous learning and growth. You will be working in the Guidewire Japan office and will report to the Professional Services Business Operations Manager. Job Description 業務内容 Salesforce ケースを通じた社内からの問い合わせへの対応。時間的制約の下、複数のケースを効率的に優先順位付けし、同時進行で管理。標準およびカスタム案件について、セールスおよび契約文書（作業明細書、作業指示書、提案書、RFI、見積書など）を作成、レビューし、承認者への依頼や承認プロセスを管理。また、Guidewire の規定の遵守を確認。グローバルフィールドコンサルタントの請求書の発行および月末請求プロセスの支援。要員配置、経費、出張規定、その他業務関連事項に関する従業員からの問い合わせへの対応し、解決。プロフェッショナルサービス自動化（PSA）ツールでのプロジェクトの設定、進捗管理、保守の支援。様々な部署の主なステークホルダー（プロフェッショナルサービス部門、経理部門、法務部門）と連携し、顧客料金を承認したり、請求の不一致を迅速に解決。顧客向け年間料金改定通知を作成・管理し、必要に応じて最新料金を内部システムに反映。組織レベルでの効率アップのプロセス改善を主導および実行。必須／望ましいスキルと経験通算3～5年のプロジェクトチームのサポート経験。高い日本語と英語力（会話・文書作成）。請求書の作成や請求処理、財務分析に関する一定の知識があれば尚可。プロジェクトの詳細（例：料金、開始日・終了日、経費規定など）についての契約文言を読み解く能力（必須）。契約書やその他プロジェクト関係ドキュメントの管理経験、およびプロジェクト管理の知識や経験（目標設定、進捗管理、状況報告、マイルストーンの達成など）。基本的なシステムを使用した管理業務の経験（プロフェッショナルサービス自動ツール／Salesforce システムを通じて報告された問題への対応や簡単なレポートの実行）。 Salesforce の使用経験があれば尚可。 Google GMail、Google Docs、Google Spread もしくは同等の MS Office の使用経験（当社では Google 製品を使用）。優れたコミュニケーション能力と積極的な傾聴力。メール、チャット、電話会議による社内顧客との円滑な対話能力。小規模チームでの分担業務や、監督・指示がほとんどない状況での自律的に業務を遂行できる能力、協調性。細部への注意力と強い責任感。優れた問題解決能力、分析力、組織力。柔軟性。月末および四半期末には、異なるタイムゾーンのお客様をサポートするために、柔軟な勤務スケジュールが必要となる場合があります。 Responsibilities Handle and resolve internal customer requests via Salesforce cases, providing top-tier support. Efficiently prioritize and manage multiple time-sensitive cases simultaneously. Prepare, review, and approve sales and contractual documents (e.g., Statements of Work, Work Orders, Change Orders, Proposals, RFIs, and estimates) for both standard and custom deals, ensuring compliance with Guidewire’s policies. Support global field consultants with invoicing and month-end billing processes. Address and resolve employee inquiries regarding resource assignments, expenses, travel policies, and other operational topics. Assist with project set-up, tracking, and maintenance within our Professional Services Automation (PSA) tool. Collaborate cross-functionally with key stakeholders (Professional Services, Finance, and Legal) to resolve or approve customer rates and billing discrepancies promptly. Create and manage customer-facing annual rate increase notifications and update internal systems with the latest rates as needed. Lead and implement process improvements to enhance organizational efficiency. Required skills and experience 3-5 years combined experience in Operations or Professional Services. Proficiency in both Japanese and English (spoken and written). Some background in invoicing, billing, and/or financial analysis (preferred) Must be able to read and interpret contractual language with regards to project set-up details (i.e., rates, start and end dates, expense policies, etc.). Experience with basic project management (i.e., defining goals, tracking progress, reporting status, and meeting milestones). Experience with basic system administration tasks (to help troubleshoot issues that are reported with Professional Service Automation/Salesforce, be able to create and run simple reports, etc.). Experience with Salesforce.com desired. Proficiency in Google GMail, Documents, and Sheets (GW uses Google products). Excellent communication and active listening skills. Comfortable talking to internal customers via email, chat, or video calls. Ability to work both in a small team environment with shared responsibilities and independently with little or no supervision direction, while demonstrating collegiality. Outstanding attention to detail with a strong ethic of personal responsibility. Great problem-solving, analytical, and organizational skills. During month-end and quarter-end periods, a flexible schedule may be necessary to provide support to customers across different time zones. About Guidewire Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position. We’re an extraordinary blend of hungry self-starters, intrepid explorers, brainy experts, and loyal allies. Combine all of this, and we make a glorious success story, loaded with down-to-earth, helpful, and passionate people, all on the journey of cloud innovation and best in class technology. Guidewire’s an adventure—and it’s yours for the taking. At Guidewire, we are utterly committed to customer success. We combine digital, core, analytics, and AI to deliver our platform as a cloud service to the P&C Insurance industry. And with the largest R&D team, services team, and partner ecosystem in the industry, we continually evolve and innovate to meet our customers’ needs. We put our values of Integrity, Rationality, and Collegiality first, harboring a culture of honesty and openness that our people never want to lose. And we each bring a little quirkiness—and a little genius—to the table. As the landscape of our industry continues to shift, we respond with flexibility and skill. We’re braving uncharted territory, pushing past the conventional with our products, partners, and people.

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Responsibilities

The Associate Specialist will handle project administration, operational support, contract management, and drive process improvements within the Professional Services Business Operations team. This role requires collaboration with team members and stakeholders to ensure efficient operations and customer support.