Business Operations Associate

at  Taptap Send

ABOUT US

Taptap Send is backed by top VCs (Spark, Canaan, Reid Hoffman, Breyer Capital, etc.), rapidly growing and a great place for those looking for both impact and a fast-paced tech startup environment. Read more about the journey in Reid Hoffman’s words or TechCrunch article

Launched in 2019, Taptap is tapping into a transformative shift in global finance: from banks to phones. While this has affected wealthier countries as well, it has been nothing short of a revolution for the emerging markets where the overwhelming majority of population had been unable to access digital finance previously. Taptap Send allows immigrants to send money home instantly and with no fee*, saving money in the process. With a formal market size of >700B alone, we’ve got a lot more saving to do for our users. Our mission is to reduce inequity by helping immigrants move money home, and become the leading cross-border fintech for emerging markets. And that’s just the beginning…

• We charge fees for transfers on fixed exchange rate corridors (e.g., XOF, XAF).

REQUIREMENTS

• BA/BS degree required
• 4-5 years of high-performing experience at improving operations in a data-intensive, analytical environment. Combination of professional services (consulting) and a fast growth startup is ideal.
• Proficiency in Excel, SQL and Gsheets’No task too small’
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• willingness to dive in and sweat the details regardless of the tool or problem

• Instinct to add ‘just enough’ process to scale without cumbersome bureaucracy

ROLE

We are looking for a hungry, highly analytical generalist to join our business operations team. This role reports to Lead, Business Operations and will focus on strategic planning, budgeting and monitoring in the short term as part of the FP&A function.
You will work cross-functionally with key functional leaders in Finance, Product, Data and all regional heads.

RESPONSIBILITIES

• Build data pipelines and tools for budgeting, monitoring actuals v/s budgets, and automating external reporting
• Identify and track key performance metrics relevant to senior management, with timely alerts
• Build a business intelligence layer on top to surface strategic problems to solve
• Lead special projects to improve internal processes with clear strategic objectives e.g. marketing optimization across regions
• Build and implement quarterly improvement plans in collaboration with Analytics, product, growth and other operational teams
• Work cross-functionally with highly technical and specialized product/engineering/data engineering colleagues across the organization to build scalable systems, tools and processes
• Take operational functions and processes from 0 to 1, develop playbooks, train others, and scale respective processes
• Design and improve Operational processes, design data tooling and ensure successful implementation
• Structure complex and ambiguous problems by conducting ad hoc analysis mainly via SQL and GSheets
• Collaborate with product to build longer term internal tooling roadmaps and track key metrics