WE PUT THE WORLD ON VACATION

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

JOB SUMMARY

Now hiring a Customer Service Call Center Representative for our Marketing Business Operations Team at our beautiful Anaheim Resort!
The main responsibility of a Marketing Business Operations Coordinator is to (but not limited) to assist field marketing teams and vendors with the proper booking and scheduling of tours. The Agent will serves as a gatekeeper, ensuring that only properly qualified tours are scheduled and sent to the appropriate sales stores. Must be able to handle multiple projects and work with teams across the region. Accuracy is essential.

MINIMUM REQUIREMENTS AND QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• High School Diploma or GED Required
• Microsoft Office, Word and Excel experience required
• Exceptional listener with great communication skills
• Demonstrated ability to work under pressure and meet deadlines
• Must have the ability to be persuasive and informative with excellent problem solving and customer service skills
• Must be well spoken and professional in demeanor
• Must be friendly, self-motivated, detailed oriented and able to work independently
• Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs.
• Ability to use a computer and efficiently read/type and talk simultaneously
• Ability to multi-task
• Minimum of 6 months customer service, reservations or equivalent experience required
• Phone skills a must: inbound and outbound phone skills is needed

DUTIES INCLUDE BUT NOT LIMITED TO:

• Handling Inbound and Outbound calls.
• Accurate data entry in system for Sales Centers.
• Scoring all potential tours.
• Maintain predetermined tour flow targets as allotted by management.
• Work cooperatively with other team members. Department Leaders, Marketing Support Services Manager, Vendors, and Business Operations teams.
• Assist with pre-arrival calls and processes for all Over Night Stay Packages.
• Properly schedule and book tour appointment in Journey
• Provide any needed follow up concierge service or reschedule assistance
• Send out nightly closing number to The Region. The report must be reviewed for accuracy by status before sending out.
• Properly utilize the “SFS” Secure Folder Server files
• This document is not meant to be exclusive and may change at any time, with or without notice, at the discretion of the Company.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a representative of the knowledge, skills, and/or abilities necessary to perform these duties successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

• High School Diploma or GED Required
• Microsoft Office, Word and Excel experience required
• Exceptional listener with great communication skills
• Demonstrated ability to work under pressure and meet deadlines
• Must have the ability to be persuasive and informative with excellent problem solving and customer service skills
• Must be well spoken and professional in demeanor
• Must be friendly, self-motivated, detailed oriented and able to work independently
• Must be able to work flexible shifts to include weekdays, evenings and weekends to suit business needs.
• Ability to use a computer and efficiently read/type and talk simultaneously
• Ability to multi-task
• Minimum of 6 months customer service, reservations or equivalent experience required
• Phone skills a must: inbound and outbound phone skills is neede