Business Operations Manager - WA

• Challenging and Rewarding Multi-Site leadership Role
• Senior Leadership coupled with strategic management
• Opportunity to make a real difference alongside a supportive team
• Flexible location proximity, Hybrid working model incorporating regional sites

This is a great opportunity for a highly skilled individual who has strong administrative and organisational abilities, who enjoys taking personal ownership for financial and commercial outcomes to support business performance.

The Role:

Belgravia Leisure is the proud partner to numerous regional councils across WA. We are currently looking for an enthusiastic, people focused Business Operations Manager (BOM) to lead a team of venue managers of leisure, parks, precincts, and seasonal aquatic facilities across WA.

This role oversees a regional and metropolitan portfolio comprising of several venues, supported by a workforce of a few hundred seasonal and permanent employees. You will manage a multi-million dollar portfolio and operation, ensuring strong commercial performance, contract management, and operational excellence across all sites. The role is designed to provide leadership and guidance as you oversee the financial management and commercial decision making of a group of facilities to achieve or exceed agreed results. 

In this essential leadership role, you’ll drive financial and strategic operational plans, maintain and build high-value internal and external relationships, and identify growth opportunities. This role calls for a highly motivated and autonomous professional with strong leadership skills, a passion for guest experience, and a demonstrated history of achieving financial and operational success.

About You:

You will demonstrate a successful track record in data-driven decision making across either: marketing, sales, contract compliance and effective management of key stakeholders, including the community, Councils and Belgravia to drive the success.

Inherent in the role is the commitment to ethical practices, to foster strong team motivation and reinforcement of the partnership values. To be considered for this role you will be a seasoned and professional aquatics, sports, or leisure manager, or possess seasoned local government expertise. The ideal candidate will be able to share insights into how you have successfully shaped high performance teams, driven productivity, and manages contracts in your career.

This is a unique opportunity for an outstanding people leader to coach, inspire and lead the team and the community within our premier facilities.

Key Responsibilities:

• People: Lead and develop a high-performing team, fostering a culture of collaboration and innovation.
• Commercial Outcomes; drive a culture of accountability within your team to deliver budgets, ensuring efficiency and business plans to meet revenue and participation targets.
• Community & Contract Deliverables; oversee daily operations, ensuring efficiency, compliance, and excellent guest experiences.
• Business Development/Growth; build strong relationships with partners and stakeholders and execute contract retention plans
• Risk and safety governance
• Contract management, governance and reporting
• Regional stakeholder influence
• Productivity management
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Key Skills:

• Demonstrated financial analysis capabilities 
• Multi-site, or multi-unit business complexity management
• At least 10 years’ experience managing a consumer sales / operations function
• Budgeting skills 
• Demonstrated track record for achieving agreed financial outcomes 
• Able to adapt management interventions to varying circumstances
• Demonstrated capability for managing a team effectively and maximising efficiency from limited resources  
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Interpersonal Skills:

• Leadership and staff motivation capabilities. 
• Strong communication skills
• Fantastic leader and coach
• A champion for change
• A passion for the role, the team, and guests  
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