7103 - Towncenter - 1215 Ernest W Barrett Pkwy NW, Kennesaw, Georgia, 30144
CarMax, the way your career should be!

GENERAL SUMMARY:

The Business Operations Manager (BOM) is responsible for leading all aspects of their team of associates and serves as a member of the Senior Management team of the store . The BOM collaborates with other teams including Sales, Service Operations, Merchandising, Logistics , and Customer Experience Centers (CECs) to create an iconic associate and customer experience aligned with CarMax culture. As a Senior Manager, the BOM works with the Senior Team to set strategy for the store, and provides vision, direction, and motivation to associates in all departments.

QUALIFICATIONS:

• Multi-task in a high energy, fast-paced work environment
• Speak, listen, and write effectively in interactions with customers and associates across departments
• Make independent judgments regarding critical business decisions
• Read, interpret, and transcribe data in order to maintain accurate records
• Identify business opportunities and suggest improvements
• Completion of CarMax provided training

Education and/or Experience:

• 3+ years management experience, retail management experience preferred
• Bachelor’s Degree a plus
• Intermediate PC skills

Working Conditions:

• Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
• Rotating schedule with shifts that will include nights, weekend, and holidays
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wear CarMax clothing (acquired through the company) at all times while working in the store

• Manages and oversees team of, generally, 10 – 30 associates to ensure an iconic customer experience is delivered through all internal and external interactions of buying and selling a car
• Interviews, hires, creates a culture of continuous learning, and promotes associates to support store operations and help fuel company growth
• D evelops associates through timely and effective feedback, to include observations, file reviews, development plans, performance management, and the Annual Performance Review (APR) process
• Creates an exciting and engaging environment for our associates through consistent use of engagement tools, such as round tables, one-on-ones, and Associate Voice Engagement Meetings
• Champions and implements both company and store initiatives for consistent execution and continuous improvement
• Reviews internal data and leads weekly store meetings focused on driving excellent compliance, strong process execution, and attentive protection of assets
• Utilizes reports, analyzes information, displays financial responsibility through P&L management, and identifies opportunities for process improvements and waste reduction in business processes
• Responsible for learning, teaching, and managing business practices to follow all federal, state, and local regulations
• Builds and maintains relationships with state and/or local agencies and other vendors, as needed to conduct business
• As a member of the store’s Senior Management team, models CarMax company values and leadership in all interactions