Business Operations Manager, Germany

at  Krystal Biotech

About Krystal Bio: At Krystal Biotech, we bring together the brightest and most eager minds to relentlessly pursue the discovery, development, manufacturing, and commercialization of genetic medicines to treat diseases with high unmet medical needs.
Founded in 2016, Krystal is distinguished in three powerful ways: science and technology using our patented gene therapy platform, innovative manufacturing supported by our commercial scale facilities, and a unique commercialization model that focuses on the patient’s end-to-end experience.
Krystal received U.S. FDA approval for the first and only redosable gene therapy treatment, VYJUVEK®, for the treatment of Dystrophic Epidermolysis Bullosa (DEB). Krystal continues to leverage our proprietary platform to rapidly advance a robust pipeline of investigational genetic medicines in respiratory, oncology, dermatology, and ophthalmology.
Krystal is headquartered in Pittsburgh, PA, which is home to our two state-of-the-art CGMP manufacturing facilities with teams around the world and satellite offices in Switzerland, Germany, and Japan. We are a company built and run by people who care, are fearless in the face of a challenge, love the work they do, and practice the highest level of scientific integrity. As we grow, we are seeking team members that embody these values.

JOB DESCRIPTION SUMMARY:

Krystal Biotech is looking for a dynamic Business Operations Manager to support and optimize our growing business operation in Germany.

Key Responsibilities:

• Oversees office management activities in close cooperation with the HQ Office Manager
• Handles daily activities essential for the smooth running of the business,
• Supports implementation and execution of company processes, policies, and procedures, including vendor contracting, Purchase Order requisitions process, Veeva approval process, payable & receivables
• Keeps track of expenditures against budget, builds accruals
• Supports the fleet management process working together with the lease vendor and respective internal stakeholders
• Supports field team in the context of local and regional events
• Oversees medical, sales and marketing material (inventory management, printing and distribution)
• Supports the demand planning & budgeting process for Germany.
• Manages Third party logistic (3PL) customer service relationship & queries and dispatches to relevant Krystal colleagues.
• Tracks 3PL customer service performance indicators (KPIs).
• Tracks policies & procedures to improve accuracy and customer satisfaction

Expected skills and experience:

• Bachelor’s degree with at least 5 years of experience in customer service, commercial operations, finance , preferably in healthcare industry
• Ability to handle multiple tasks, well-developed project management skills
• Ability to work under pressure and within time and resource constraints
• Proven track record of setting up/optimizing processes and organizing complex environments
• Strong teamwork and cross-functional collaboration skills
• Problem solving and proactive mindset
• Self motivated
• Knowledge of compliance
• Solution oriented and pragmatic
• High proficiency in English, local language at a mother tongue level

Krystal Biotech, Inc. is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Krystal Biotech, Inc. does not accept unsolicited headhunter and agency resumes. Krystal Biotech, Inc. will not pay fees to any third-party agency or company that does not have a signed agreement with Krystal Biotech, Inc.

• Oversees office management activities in close cooperation with the HQ Office Manager
• Handles daily activities essential for the smooth running of the business,
• Supports implementation and execution of company processes, policies, and procedures, including vendor contracting, Purchase Order requisitions process, Veeva approval process, payable & receivables
• Keeps track of expenditures against budget, builds accruals
• Supports the fleet management process working together with the lease vendor and respective internal stakeholders
• Supports field team in the context of local and regional events
• Oversees medical, sales and marketing material (inventory management, printing and distribution)
• Supports the demand planning & budgeting process for Germany.
• Manages Third party logistic (3PL) customer service relationship & queries and dispatches to relevant Krystal colleagues.
• Tracks 3PL customer service performance indicators (KPIs).
• Tracks policies & procedures to improve accuracy and customer satisfactio