WHO WE ARE

My Language Connection (MLC) is an award-winning, fast-growing localisation agency headquartered in Glasgow. With a global network of over 1,800 trusted linguists, we provide high-quality translation, interpretation, and localisation services that help our clients break down language barriers and reach new markets. Our passionate core team delivers projects with 99% on-time or early delivery, a reputation we proudly uphold.

SKILLS & ATTRIBUTES

• Highly organised with excellent time management and multitasking abilities
• Detail-oriented with a strong sense of ownership and accountability
• Agile and adaptable — thrives in a fast-paced, evolving environment
• Friendly, professional, and approachable — a collaborative team player
• Confident communicator — comfortable liaising with internal teams, external suppliers, and agency partners
• Proactive and resourceful — anticipates needs and solves problems independently
• Strong written and verbal communication skills

EXPERIENCE

• Minimum of 3 years’ proven experience in business operations, office management, or administrative roles.
• Solid understanding of financial processes including payroll, invoicing, and credit control
• Experience supporting senior executives with diary and travel coordination
• Comfortable using CRMs, reporting tools, and maintaining audit/compliance standards (ISO familiarity a plus)
• Proficient in Microsoft Office and/or Google Workspace
• Experience coordinating HR processes and liaising with external HR teams

ABOUT THE ROLE

We’re looking for a proactive, detail-driven Business Operations Manager to support the senior team while keeping the day-to-day running like clockwork.
This is a varied and hands-on role at the heart of the business. You’ll collaborate with our Accounts Team on payroll, invoicing, and credit control, liaise with suppliers, manage financial admin, and oversee office operations — from diary management and ordering supplies to travel booking and team coordination.
You’ll also support ISO compliance and audit readiness, and turn CRM data into clear reports and insights for the leadership team. You’ll work closely with sales and project teams too, so no two days will ever be the same.
We’re looking for someone who brings structure, foresight, and calm confidence to a fast-paced, growing company. If you thrive on variety, take pride in precision, and love being the person who “makes things happen,” we’d love to hear from you.