Job Responsibilities

• Oversee the day-to-day operations and overall performance of Wahed’s UAE business.
• Monitor the country P&L, budgets, revenue, expenditure and vendor costs, working closely with the Finance team.
• Track key business metrics, including customer acquisition, funded customers, assets under management, revenue, product usage and operational performance.
• Coordinate operational activities across KYC, customer onboarding, deposits, withdrawals, trading, portfolio management, reconciliations and customer support.
• Identify operational or product issues, coordinate the relevant teams and ensure that matters are resolved within agreed timelines.
• Work closely with Product and Technology teams to improve the UAE customer journey, localise the product and support the implementation of new features.
• Coordinate with Marketing teams on local campaigns, partnerships, events, customer communications and growth initiatives.
• Identify, assess and onboard new vendors and commercial partners, including coordinating due diligence, contracts, implementation and internal approvals.
• Manage relationships with existing vendors and monitor their service levels, costs, performance and contractual obligations.
• Support negotiations with vendors and partners to improve commercial terms and service delivery.
• Work closely with Legal, Risk and Compliance teams to ensure that local activities are conducted in accordance with regulatory requirements and Wahed’s internal policies.
• Support the preparation of management, governance and regulatory reports where required.
• Coordinate cross-functional UAE projects and maintain clear ownership, timelines and follow-up across relevant teams.
• Monitor customer feedback and operational data to identify opportunities to improve the customer experience and business performance.
• Support local business development opportunities and represent Wahed in meetings with vendors, partners and other relevant stakeholders.
• Provide regular updates to senior management on financial performance, operational matters, key risks, vendor performance and growth initiatives.
• Undertake other UAE-related commercial and operational responsibilities as the needs of the business develo