What You'll Own

1. Supply Chain & Fulfillment (core to this role)

• Own inventory tracking, demand forecasting, and reorder cycles — preventing both stockouts and overstock
• Manage supplier and manufacturer relationships (including China-based partners) and hold them to lead times and quality
• Coordinate freight and shipment timelines across the China US pipeline; navigate customs, duties, and tariffs
• Manage 3PL relationships and monitor SLAs
• Continuously optimize supply chain cost, speed, and reliability

2. KPIs, Systems & SOPs

• Build and maintain operational dashboards and KPI trackers so performance is always visible
• Document SOPs and job scorecards for every role and process in Notion — zero reliance on tribal knowledge
• Audit workflows, kill bottlenecks, and use AI tools to automate repetitive work

3. People Management & Accountability

• Serve as the day-to-day point of contact for the team
• Run weekly standups and structured 1:1s; track performance against role-based scorecards
• Lead monthly/quarterly reviews, underperformance conversations, and PIPs when needed
• Process contractor and team payments accurately and on time
• Build a culture of ownership and accountability

4. Hiring & Onboarding

• Run the hiring pipeline when roles open (posting, screening, assessments, scheduling)
• Maintain current job descriptions and scorecards; build structured onboarding so new hires ramp fast
• Oversee a recruiter if/when added

5. Cost Visibility & Financial Oversight

• Track recurring operational spend (tools, subscriptions, vendors) and flag anomalies
• Deliver a monthly OPEX summary with insights and budget vs. actuals
• Support data-driven operational decisions

Requirements

Requirements

• 2+ years in Operations or Project Management within e-commerce or DTC
• Hands-on supply chain experience: inventory, 3PL, freight, forecasting (required)
• Advanced Notion and/or ClickUp user (required)
• Uses AI tools daily to build systems and automate workflows
• Experience managing remote teams across time zones
• Comfortable reading and interpreting basic financial reports
• Experience managing hiring pipelines
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