JOB SUMMARY

The Business Operations Manager will be responsible for developing project plans and collaborating to ensure projects are managed effectively. They will maintain strategic oversight and coordinate projects, events, and operational plans across the South West. Additionally, they will present concise reports to the Senior Management Team on the region’s activities.
Reporting to the Head of Regional Engagement, the postholder will support engagement activities with external stakeholders. They will also lead the coordination of external events that promote the region’s priorities.
Working closely with the Head of Business Operations, the postholder will ensure that we have the necessary workforce to achieve our priorities. They will also provide project support for finance and HR commissions. By building successful relationships, they will identify opportunities for continuous improvement.
This is a site-based role with occasional requirements to travel nationally.

JOB DESCRIPTION

Project Management

• Develop project plans and collaborate across teams to deliver projects efficiently.
• Maintain governance structures to ensure the Wider Leadership Team operates effectively.
• Monitor and report to the Senior Management Team on progress towards objectives, identifying risks and mitigation measures.
• Identify opportunities for continuous improvement.

Stakeholder Engagement

• Assist with the implementation of the regional engagement plan by collaborating with external stakeholders in the South West.
• Lead the development of a schedule of events in accordance with the regional engagement plan.

Operations Management

• Collaborate with the Head of Business Operations on developing and implementing the regional workforce strategy.
• Support workforce projects, including staff away days and responding to the People Survey results.
• Assist with finance and Human Resources (HR) projects.
• Design and establish efficient processes to support operational delivery.

Operational management

• Actively seek to identify, recommend, and implement improvements.
• Manage the co-ordination and completion of various directorate submissions for monthly and quarterly business returns (i.e., quality plans/self-assessments, scorecard) and internal audits.
• Manage the co-ordination and maintaining of up-to-date tactical team risk registers for the Directorate and ensure there is effective two-way flow of risk related information up to the Senior Team including a tracking mechanism and escalation process.
• Undertakes procurement activity in liaison with Procurement Professionals.

Human Resources Management

• Support the senior management team to plan, implement and coordinate delivery of an effective training and development programme for the Directorate working in liaison with Learning and Development (L&D) and Workforce colleagues were appropriate.Oversee and recruitment activity for the directorate working with recruitment, HR and Finance teams where appropriate.Support the successful induction of new staff into the Directorate or Centre, including organisation of new IT equipment, passes etc.

Planning and Organisation

• Contribute to the development of performance and governance strategies and the development and implementation of improvement programmes, in accordance with business priorities.
• Contribute to short-, medium- and long-term business plans, achieving quality outcomes.
• Oversight of key directorate projects, including working with project and programme professionals to create and maintain effective project management plans and processes.
• Develop and implement effective records management processes relevant to business needs and ensure they are maintained.
• Contribute to the development of key performance indicators for the successful assessment of individual and work area’s success.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

TYPE OF ROLE

Administration / Corporate Support
Business Management and Improvement
Operational Delivery

ESSENTIAL ROLE CRITERIA

• Significant relevant experience working in a business support role, including experience of monitoring budgets and procurement processes.
• Analyse and use a range of relevant, credible information from internal and external sources to support decisions, communicating in the most appropriate style
• Ability to deal with complex matters and difficult situations, requiring persuasion and influence
• Ability to plan for long and short-term and adjust plans and resource to meet requirements
• You think ahead to anticipate, identify, and address any risks or problems before they occur.
• An understanding of and commitment to equality of opportunity and good working relationships.

Desirable role criteria:

• Experience of managing projects and reporting risk
• Knowledge of project principles, techniques, and tools
• Ability to use digital tools and understand where they can best be deployed