Business Operations Senior Analyst at NTT DATA

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Operations, Process Compliance, Account Operations, Root Cause Analysis, Project Management, Time Management, Resource Management, SAP, Salesforce, Communication Skills, Analytical Skills, Order-to-Cash Process, UAT, Performance Management, Change Management, Stakeholder Management

Industry

IT Services and IT Consulting

Description

Delivering upon the SLAs and KPIs of the team from production standpoint. Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas Works with leadership team to provide feedback, identifying training needs and perform root cause analysis for iterations/escalations Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process Proficient with MS office suite (MS Excel, MS outlook etc) Ability to use systems effectively for Projects/Time/Resource management and other functions Experience / Exposure on with SAP and Saleforce.com will be an added advantage 3 to 4 plus years of experience in at least one of the process areas Project/Time, Contracts/Invoicing/Order Management/AR is preferred. Master data management will be an added advantage Resource who has strong process/Business knowledge and experience with Order-to-Cash process Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead 1+ years of Operations or Back-office Support Services experience is preferred Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions. Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results Flexible to business requirements Coordinate with internal resources and stakeholders for the flawless execution of work Effectively communicating your insights and plans to cross-functional team members and management Monitoring deliverables and ensuring timely completion of change requests/requirements Maintaining SLAs and resolving issues within SLA Minimum 1-year experience at People Manager role for grade 7 and minimum 2 years' experience at People Manager role for grade 8. Drive strong performance management within the team for achieving team targets, maintaining optimum production standards and driving efficiency within the team Using Leadership skills and change management for advocacy of organisational objectives Strong business acumen with ability to drive zero surprise operations and un-interrupted production. Using innovation and initiative as tools for driving process improvements. Driving a strong channel of communication for effective stakeholder management.

Responsibilities

The Business Operations Senior Analyst is responsible for delivering on SLAs and KPIs, ensuring smooth account operations and compliance activities. They will work with leadership to provide feedback, identify training needs, and conduct root cause analysis.