Business Operations Senior Manager at Félix

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Operations, Problem Solving, Data Analysis, SQL, Excel, Process Optimization, Project Management, Cross-Functional Collaboration, Strategic Execution, Compliance, Fintech, Automation, Communication, Ownership, Customer Focus, Organizational Scaling

Industry

Financial Services

Description

About Us At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today. About the Role As our Business Operations Senior Manager, you will be the architect of the "engine room" at Félix. While our strategy defines our destination, you will own the systems, daily activities, and cross-functional harmonies that actually get us there. This is a high-impact, high-visibility role reporting directly to our Co-Founder and COO, Bernardo Garcia, designed for a true problem-solver who thrives in the space between high-level vision and tactical execution. Your mission is simple but challenging: identify friction and eliminate it. You will act as the "connective tissue" across Product, Engineering, Compliance, Growth, and other teams, ensuring that as we scale, our systems don’t just hold—they thrive. Whether you are entering a new corridor, optimizing an existing one, or implementing AI-driven compliance workflows, you will turn one-off experiments into repeatable, automated engines of growth. Responsibilities Bridge the gap between different departments to ensure they are working in harmony rather than in silos. In this role, your "to-do list" will change weekly, but your mission remains the same: identify friction and eliminate it. Strategic Execution: Turning high-level goals or OKRs (e.g., "We want to grow 3X") into specific daily tasks and measurable KPIs. Strategic Initiatives: Lead high-priority "Special Projects" that don't yet have a natural home (e.g., setting up new banking partnerships, entering new corridors, or implementing new AI-driven compliance workflows). Ownership of business reviews: lead productive weekly and monthly meetings, as well as diagnostics and accurate dashboards to ensure everyone is on the same page. Process Optimization: Identifying "bottlenecks" (delays) in how work gets done and redesigning workflows to be faster and cheaper. Overseeing the end-to-end funnel performance and experience flow for the end customer. Organizational Scaling: Assist in headcount planning, culture-building, and ensuring our "bias for action" remains intact as the team grows. Ensure the right people and tools are assigned to the most important projects. Cross-Functional Glue: Acting as the "connective tissue" between teams. You’ll ensure that a product update or cross-functional project has all stakeholders involved. Operational Excellence: Build, document, and scale the Standard Operating Procedures (SOPs). You will turn "experiments" into "repeatable engines." Data-Driven Governance: Define and track the "North Star" metrics for our operations. You will build the dashboards and reporting cadences that keep the leadership team informed and accountable. Requirements We are looking for a "Swiss Army Knife"—someone who is as comfortable in a complex spreadsheet as they are in a high-stakes partner meeting. Experience: 4–7 years of experience in high-growth startups, management consulting, investment banking, or specialized BizOps roles. Series A–C experience is a significant plus. Analytical Rigor: You are a "Power User" of SQL and Excel. You don't just report data; you derive insights that change the course of the business. Comfortable working directly with data to define metrics, identify bottlenecks, and prioritize where the focus should be based on impact. A background in Engineering (Industrial, Process, etc.) is preferred. Execution & automation focus: Bias toward simplifying operations through automation, continuous iteration, and system-led execution. Fintech: Deep interest in (or professional exposure to) remittances, stablecoins, and AI. You should understand the mechanics of how money moves across borders. The Problem-Solver Mentality: You have a proven "bias for action." You are willing to roll up your sleeves to fix a customer's problem at 2 AM while simultaneously designing the system to prevent it from happening again. Communication: ability to distill complex technical or financial concepts into clear, actionable briefs for the Co-Founders and executive team. Ownership: You don't wait for a playbook; you write it. You thrive in radical transparency and welcome constructive feedback as a tool for growth. These are the applicable requisites, although equivalent competencies in any of the above will also be considered. What We Offer Competitive salary Initial stock options grant Annual performance bonus Health, dental, and vision plans Continuous learning opportunities A hybrid work environment 401(k) with employer matching Unlimited PTO Paid parental leave Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination. 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Responsibilities

The Business Operations Senior Manager will bridge the gap between departments to ensure harmony and eliminate friction. They will lead strategic initiatives, optimize processes, and ensure operational excellence across the organization.