Business Operations Specialist at HP Law

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

30 Mar, 26

Salary

0.0

Posted On

30 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supply Chain, Logistics, Finance, Communication Skills, Problem Solving, Data Analytics, Time Management, Process Improvement, Conflict Resolution, Emotional Intelligence, SAP, Microsoft Office, Business Mindset, Critical Thinking, Autonomy

Industry

IT Services and IT Consulting

Description

Acts as a first point of contact for customer accounts on daily operational matters. Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience. Accountable to resolve operational issues that may arise from the end-to-end sales process (Order entry to Invoicing, order status, returns, and deliveries, invoicing, and financial post- sales programs). Engages with other functions and organizations to resolve issues (e.g., Sales, Supply Chain, Logistics, Finance, C&C) as they relate to customer support and process improvements. Represents team as a Subject Matter Expert on internal processes to other functions and organizations. Provide data-based solutions and recommendations to drive business decisions. Accountable and influential for driving cross-functional met Strong and assertive communication skills, with ability to convey impact messages clearly (verbal and written) Executive communication - leveraging concise and effective messaging, empathy and listening ability Mastery in English and local language Advanced problem-solving with critical thinking/data analytics for decision making Ability to recognize and summarize the business issue, impact and resolutions Efficient time management and clear prioritization structure Continuous process improvements & optimization Customer centricity and strong partner engagement Knowledge of S4-SAP, Order To Cash processes is required Strong knowledge of Microsoft Office (Excel, PowerPoint, etc.) Have a business mindset and end-to-end Supply Chain processes (plan, source, make deliver) to transition from tactical to strategic. Developed conflict resolution skills. Emotional intelligence, growth mindset and resiliency Ability to make decisions with limited information and translate it into proper level of communication as required Autonomy - Ability to Initiate, influence & drive discussions, independently Challenge status quo to accelerate business outcomes First level university degree or equivalent experience. Typically, 4-6 years of related experience (e.g., supply chain, customer service, procurement, financial management).

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Responsibilities

Acts as the first point of contact for customer accounts on operational matters and ensures orders meet service level agreements. Engages with various functions to resolve issues and drive process improvements.