KNOWLEDGE, SKILLS & ABILITIES

• Experience with sales orders or invoicing/recurring invoicing
• Superior knowledge of industry standards and practices
• Knowledge of process improvement and documentation techniques
• Customer service and software operational principles and practices
• Supervisory principles and techniques
• Management experience with Order Processing and Invoicing
• Oral and written communication, organizational skills
• Communicate effectively, both orally and in writing
• Effectively manage team to ensure department objectives are met
• Create a positive and growth-oriented environment, focused on staff and customer retention
• Experience with AI implementation with regards to process improvement and forecasting.

QUALIFICATIONS

• 7+ years applicable experience and demonstrated success/knowledge
• 2+ years of specialized/industry experience
• Bachelor’s degree (or equivalent experience)

EQUAL OPPORTUNITIES AND ACCOMMODATIONS STATEMENT

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.

• Supervise the coordination and processing of sales orders/invoices throughout the entire order/invoicing processing procedure.
• Monitor the efficiency and effectiveness of contract processing procedures.
• Identify process deficiencies, recommends alternative solutions, and implement solutions.
• Ensure contracts are promptly and accurately processed throughout the entire delivery, training, and billing process.
• Audit contractual documentation for completeness and accuracy.
• Track the processing of sales orders/invoices.
• Resolve complex client, account, and/or contract processing issues and discrepancies.
• Communicate and coordinate with production management, customers, and sales administration to ensure efficient order processing.
• Ensure that company procedures and policies are understood and followed.