Business Operations Support (12 months contract) at Apple

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Process Management, SAP, Problem Management, Change Management, Communication Skills, Teamwork, Attention to Detail, Process Improvement, Fulfillment Supply Chain, Cross-Functional Collaboration, Analytical Skills, Issue Resolution, Global Operations, Consulting Experience, Virtual Team Management

Industry

Computers and Electronics Manufacturing

Description

This role is part of the Pacific Ops System & Process Function to manage complex, global & regional initiatives supporting various areas within Pacific Operations. Pacific Operations include the areas of Reseller Operations, Online Store Fulfillment Operations, Retail Fulfillment Logistics, Supply/Demand Management & Execution, Logistics and Product Operations. You will be responsible for managing cross-functional and cross-organizational teams to define, build and roll-out innovative technology and business process solutions that increase efficiencies, improve customer satisfaction, and drive revenue. You should have subject matter expertise in fulfillment supply chain from manufacturing and distribution centre sites, exceptional project management skills, a good grasp of process management, a maniacal attention to detail, and a proven ability to influence and collaborate across all levels of the organization. DESCRIPTION This role is responsible for execution of Business System and Process Support activities with main focus on SAP modules & boundary systems. Key activities include: • Critical Issue Management & Executive Communications, working with business and IS&T team on triage, communication, business recovery and post ops. • Problem Management based trending analysis. Work with IS&T applications, infrastructure, business and project teams to understand root cause, mitigate business impact and establish preventive actions. • Support business activities around Peak Events (New product launch and Promotions) and systems-related post-ops management • Program/Project management on System upgrade initiatives (Support pack, infrastructure changes, enhancement and fixes) & systems downtimes • Knowledge documentation and process improvement • Drive for effective change management when necessary. • Ensure process integration across organization, both regionally and globally. MINIMUM QUALIFICATIONS In-depth knowledge and experience in project and process management. Minimum of 6-8 years relevant experience Proven track record of leading strategic projects combined with the ability to execute at tactical project-level activities and tasks SAP System and process savvy Strong Project Management experience with attention to detail Proven experience working effectively in a matrixed, global organization PREFERRED QUALIFICATIONS • Good process re-engineering skills • Excellent operation issue resolution skill • Excellent people and communication (written and spoken) skills Good teamwork attitude Ability to work with ambiguity Self-motivated, driven individual who is comfortable working in a global, fast-paced environment Prior consulting experience in a similar hi-tech industry is desirable Proven experience as a change agent having effectively implemented change in large cross functional organization Large Cross Functional project implementation experience Experience working on projects for teams based outside Singapore, e.g. virtual teams

Responsibilities

This role is responsible for executing Business System and Process Support activities, focusing on SAP modules and boundary systems. Key activities include critical issue management, problem management, and supporting business activities around peak events.