At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This Position reports to:
Region Managing Director - US LATAM
We’re hiring an Operations Systems Support Analyst to connect our technical environment with business operations through smart data analytics and process evaluation. This role supports decision-making for new or improved IS solutions, handles system data maintenance, and resolves hardware and network issues—all without writing a single line of code. If you’re analytical, solutions-oriented, and thrive in operational support, we want to hear from you.
The work model for this role is Onsite in Phoenix, AZ

LI-Onsite

REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Blue Yonder Suite (WMS, TMS, OMS, LMS) Experience or 2+ Years of DC Operational Experience
• Strong communication and interpersonal skills
• Ability to work independently and as a team

• Provide technical support to end users by identifying and management resolution of system data maintenance and troubleshooting hardware and network related issues.
• Respond to incident tickets in a timely and efficient manner.
• Systems Level 1 ops support.
• Subject matter experts of operational systems including but not limited to MARC, Blue Yonder suite
• Identify, propose, advise process improvements and IS solutions/services,
• Sharing knowledge and guiding others on implementation and operation, using understanding of existing IS application technology and business requirements.
• Proactively support the installation, management, maintenance, and optimization of internal and cross functional processes.
• Execute all assign task in accordance with IS and operational processes according to the agreed RACIS specification.
• Ability to navigate across all processes within the distribution network.
• Provide Operations support by troubleshooting, data maintenance and submission of IT request.
• Partner with internal and external providers to support system optimization.
• Working closely with operations and coordination with network support to update and maintain systems hardware (defined as RF guns, tablets, printers).
• Validate Data Maintenance changes before moving to Production.