Business Operations Support Representative III

at  TD Bank

JOB DESCRIPTION:

TD Wealth Private Investment Advice is a full-service brokerage ideal for investors who are looking for professional, custom-tailored wealth planning and investment solutions, while maintaining participation in the decision-making process regarding their financial affairs. We work one-on-one with clients to design and implement a comprehensive investment strategy, recommend customized investment solutions and provide on-going portfolio monitoring and performance reporting aimed at enhancing the client’s financial success over the long-term.

The Business Operations Support Representative will provide quality, efficient and specialized administrative support on multiple and diverse assignments. This position will provide dedicated administrative support to an Investment Advisor(s) (IA) and their team. This may include but is not limited to:

• Provide exceptional customer service at every interaction.
• Communicate with clients via phone, in-person and e-mail where required
• Provide administrative support through: account opening documents, transfers, cheque issuance, deposits, client reporting, tax packages etc.
• Support in maintaining client files; filing, scanning documents, updating client database, etc.
• Handle and prepare incoming/outgoing courier and mail.
• Schedule and prepare for client meetings, ie. client meeting room preparation, catering as required, greeting clients.
• Be able to multi-task and perform additional duties as required.
• Provide consistent and accurate administrative support to IA team
• Be familiar and adhere to compliance requirements as outlined in the policies and procedures. This includes all aspects of new and existing account documentation and marketing materials.
• Be pro-active in the role to improve team efficiency and organization
• Demonstrate knowledge of, and comply with, all compliance regulations, securities laws, risk & confidentiality requirements and the TD Codes of Conduct & Ethics
• Participate fully as a member of the team and contribute to a positive work environment.

JOB REQUIREMENTS

• Possess excellent communication and organizational skills; consistently delivering a high level of client service.
• Detail oriented and highly accurate; ability to work in a fast-paced, dynamic environment.
• Able to work well in a team environment and be a self-starter with the ability to work with minimal supervision.
• The candidate will use considerable initiative to provide a high level of organization for the team.
• Demonstrated discretion and independent judgment when dealing with highly sensitive matters.
• Proficient with firm software and MS Office Suite.

EDUCATION/ACCREDITATIONS

Undergraduate Degree or Community College Diploma preferred.
Canadian Securities Course or other industry related course would be an asset.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details