Business & Operations Support Specialist at Delta Dental of Kentucky, Inc

Louisville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Production Support, Documentation, Testing, Configuration, Business Analysis, Needs Assessment, Planning, Analysis, Implementation, Vendor Communication, System Monitoring, Troubleshooting, Data Scripts, UAT, Regression Testing, Analytical Skills

Industry

Insurance

Description

Delta Dental of Kentucky is seeking a dynamic individual to fill the position of Business & Operations Support Specialist for DDKY's enterprise system. Job Summary This position is responsible for assisting with end user production support, documentation, testing, and configuration of the system; assisting with business analyst functions such as needs assessment, planning, analysis, and implementation; supporting requests for new functionality; aiding in vendor communication; monitoring system processes. Primary Job Responsibilities * Assist with troubleshooting and tracking of reported production support issues, including development, testing, and implementation of solutions * Establish a rapport with the internal business unit leaders and foster on-going communication regarding business needs to develop proactive solutions * Assist in system configuration and coordination of mass updates and change requirements * Participate in implementing SKYGEN Enterprise System (ES) quarterly releases, including coordination and/or execution of preliminary and detailed impact analysis of all system changes with business owners and IT * Assist with development of data/test scripts used for automated and manual testing scenarios for use in facilitation/execution of smoke testing, regression testing, and User Acceptance Testing (UAT) of ES releases * Triage and report issues found during release testing and ensure readiness for production * Triage work orders and change requests to determine necessary department specific system enhancements * Participate in organization-level strategic initiatives as well as operating system process-based initiatives * Facilitate custom solution delivery through regression tests, establishing plan for enhancement delivery and implementation * Further analyze system functionality and identify/recommend enhancements and/or process changes to accommodate future operational and product needs * Interact with process owners, business owners, and system users to translate business requirements into technical specifications * Facilitate updates to ES to accommodate required corporate policy and regulatory/global changes * Assist with management of defect management and coordination of deployment of solutions with ES vendor and internal resources * Assist with management of inventory of business process workflows, training catalogs, custom functionality, and test cases * Proactively anticipate problems and provide alternatives as needed * Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above Minimum Qualifications Position requires a bachelor’s degree in business or equivalent technical institute degree or significant or relevant on-the-job experience in lieu of degree. The preferred candidate will have a background of 3 or more years’ experience in insurance or healthcare, a background of business analysis and quality assurance testing. Will accept any suitable combination of education, training or experience. Position requires the ability to work with business units to analyze, document, and make recommendations on process improvements; ability to map functional requirements for ES to vendor and internal system modifications; strong analytical and problem-solving skills with the ability to make timely and sound decisions; excellent verbal and written communications, presentation, and effective listening skills; strong meeting facilitation and communication skills working across all levels of the organization; ability to manage competing priorities in a complex environment. Position also requires proficiency in technology applications and tools, specifically Microsoft Office skills (Outlook, Word, Excel, PowerPoint, OneNote) and hosting online meetings with tools such as WebEx, GoToMeeting, Teams or Zoom. Infrequent overnight travel may be required. Delta Dental of Kentucky, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or veteran status.

Responsibilities

This role involves assisting with end-user production support, system configuration, documentation, and testing for Delta Dental of Kentucky's enterprise system. Key duties include troubleshooting issues, coordinating system changes, participating in quarterly release implementations, and translating business requirements into technical specifications.