Business Operations Support Specialist at Royal Bank of Canada

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical thinking, Problem solving, Customer service, Attention to detail, Organizational skills, Communication skills, Technical support, Project management, Software monitoring, Data tracking, Process improvement, Interpersonal skills

Industry

Financial Services

Description

Job Description What is the opportunity? Ownr, an RBCx company, is hiring a Business Operations Support Specialist. Ownr is on a mission to become the leading platform for entrepreneurship in Canada. In this role, you will be help thousands of entrepreneurs as they build and grow their business using the legal tools, perks, and other valuable resources provided by Ownr. You will become a product expert, responsible for overseeing Ownr’s software to ensure the platform is operating effectively and quickly identifying solutions when things go wrong. You will use this knowledge to resolve issues and communicate with Ownr users to ensure the best possible customer experience. In working closely with Ownr’s proprietary software, as well as various government registry services, you will be among the first to discover issues as they arise. You will be responsible for communicating these issues to Ownr’s Product, Development, and Customer Experience teams, to ensure mitigation and remediation processes are in place, and implementing solutions with no disruption to the customer experience. Overall, you will be responsible for maintaining day-to-day operations of Ownr’s systems and processes, identifying issues as soon as they arise and limiting impact to users. You will use your extensive knowledge of Ownr’s products, customers, and third-party services to help build an optimal experience for Ownr’s customers and contribute to Ownr’s rapid growth in the marketplace. What will you do? Monitoring Ownr’s proprietary backend software to identify and address issues that require attention Working with Ownr’s customers to obtain additional information and resolve issues Communicating with Ownr’s various functional units, users, and government agencies to address any concerns (naming issues, incomplete information, etc) and move quickly to implement solutions Tracking metrics to help improve Ownr’s administrative and automations software Working with Ownr’s Customer Experience team to create an overall excellent experience for our users What do you need to succeed? Must have Experience in a clerical, technical, or customer service capacity within a startup environment and/or fast-paced growing organization Critical thinking and problem solving skills Meticulous attention to detail, particularly with reviewing complex documentation and/or processes Willingness to learn about legal concepts, government processes, and other issues affecting business owners in Canada Excellent organizational skills and the ability to prioritize a high-volume of tasks Excellent communication skills and the ability to explain complex concepts in simple terms Interest in technology and building innovative online solutions Nice to have Familiarity with project management software, such as Asana, Jira, etc. Experience using Intercom, or similar customer-engagement software A passion for entrepreneurship and experience working with early-stage small business owners What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial services Flexible work/life balance options Job Skills Critical Thinking, Customer Interactions, Customer Service, Customer Service Management, Group Problem Solving, Oral Communications, Problem Management, Problem Solving, Teamwork, Written Communication Additional Job Details Address: 20 KING ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-04-10 Application Deadline: 2026-04-26 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Responsibilities

Monitor proprietary backend software to identify and resolve operational issues while communicating with users and internal teams. Maintain day-to-day system operations and track metrics to improve administrative and automation processes.