Business Operations - Vendor Manager EMEA at RemoFirst

, Georgia, Germany -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Escalation Management, Negotiation Skills, Strategic Initiatives, Documentation Discipline, Regulatory Compliance, Performance Management, Issue Resolution, Cross-Functional Collaboration, Process Updates, Service Quality, Risk Assessment, Country Knowledge, Client Relationship Management, Continuous Improvement

Industry

technology;Information and Internet

Description

RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionise the industry and be a generational company. Our platform offers a full-range people management tool, employee benefits like health insurance, and financial benefits, and enables clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo). We are a small but strong team of 185 people (and growing), hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a talented Business Operations Manager to help spearhead the overall look and feel of our features and services. As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in the region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies and RemoFirst's internal initiatives to drive overall business growth. \n Core Responsibilities Act as primary owner of vendor relationships for assigned countries. Manage vendor performance, SLAs, issue resolution, and continuous improvement. Run quarterly QBRs with local partners Own vendor escalations (operational, compliance, payroll, service quality). Ensure vendors provide accurate, timely country information for internal teams (Program managers, CXG, Country Knowledge and Enablement, Legal, Sales). Partner closely with the Strategic Sourcing team on adherence to regulatory and contractual obligations. Coordinate vendor-driven changes (process updates, compliance changes, system changes). Maintain partner documentation and internal knowledge (Confluence, country guides). Provide input into vendor renewals, risk assessments, and consolidation strategies. Stakeholders & Interfaces: Local partners Legal & Compliance Strategic Sourcing Program Management Knowledge and Enablement team Product CXG Finance Skills & Experience: Deep experience managing external vendors in regulated environments. Strong escalation management and negotiation skills. Ability to drive strategic initiatives and QBRs with local partners Ability to translate complex local regulations into clear internal guidance. Detail-oriented with strong documentation discipline. Comfortable operating without regional silos. \n

Responsibilities

The Business Operations Manager will develop and maintain strategic relationships with local EORs in the EMEA region, ensuring exceptional service delivery. They will also manage vendor performance and coordinate vendor-driven changes.