Business performance Analyst at McLedger

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, SaaS, Financial Services, CRM Solutions, Data Analysis, Reporting, Process Improvement, Performance Analysis, Power BI, Communication Skills, Organizational Skills, Stress Management, Team Leadership, Operational Excellence, Client Lifecycle Management, Key Performance Indicators

Industry

Financial Services

Description

Company Description Are you ready to join a dynamic team that's transforming the way small businesses manage their finances? At mazeed, we're not just offering a service; we're providing a lifeline to micro and small-sized enterprises. Our multi-faceted platform is the key to helping these businesses keep their financial records in check, issuing invoices promptly, and making informed decisions. We're the trusted extension of their team, their Finance & Accounting Department. Our core values of Integrity, People Growth, Customer Centric, Global Mindset, Innovation, and Adaptability are the foundation upon which we've built our success. We're not just looking for someone who can fill a role, but someone who can align with these values, adding their unique perspective to our team Job Description Purpose of the job: As a Business Performance Analyst, you will play a critical role in driving operational excellence across multiple regions (EG, UAE, KSA) within a financial services and SaaS business environment. Leveraging your expertise in business analysis and SaaS ecosystems, you will evaluate and optimize operational processes, ensuring efficiency, scalability, and alignment with business goals. This role will involve analyzing client lifecycle workflows (onboarding, billing, renewals, and support), identifying inefficiencies, and implementing data-driven improvements using insights derived from the Mazeed CRM solution and other SaaS management platforms. You will collaborate closely with cross-functional teams, including Operations, Finance, Sales, and Customer Success, to deliver actionable insights that enhance service delivery and support sustainable growth. The ideal candidate will possess strong analytical skills, deep knowledge of SaaS and financial services operations, and hands-on experience with CRM solutions. A proven track record of implementing process improvements in a multinational environment and the ability to translate complex data into strategic recommendations are essential for success. Responsibilities: Monthly Closing Cycle: Collaborate with the Finance department to support the monthly closing cycle. Generate and validate MRR/ARR reports from Mazeed CRM solution, ensuring accuracy, consistency, and alignment with both financial services and SaaS business objectives. Process Monitoring and Improvement: Monitor SaaS subscription cycles, billing, renewals, and financial transaction flows across EG, UAE, and KSA using the Mazeed CRM solution. Analyze operational workflows (onboarding, customer success, billing, collections, and support) to identify inefficiencies. Implement process improvements to enhance client experience, operational efficiency, compliance, and scalability. Data Analysis and Reporting: Leverage data-driven insights from Mazeed CRM and financial reporting systems to define and track key performance indicators (MRR growth, churn, retention, onboarding SLA, renewal rates, and financial accuracy). Utilize Power BI to build advanced reports and dashboards, enabling leadership to monitor performance in real time. Provide actionable insights that directly support strategic decisions for both financial services operations and SaaS subscription growth. System Management: Manage and optimize Mazeed CRM solution to ensure seamless data accuracy across client lifecycle management and financial operations. Coordinate with Operations to monitor and optimize the process deployment Performance Analysis: Conduct in-depth performance analysis of onboarding, renewals, cancellations, collections, and customer success activities across EG, UAE, and KSA. Use reliable data to make informed recommendations that improve retention, reduce churn, optimize financial performance, and ensure sustainable revenue growth. Assurance of Workflow and Process Implementation: Ensure defined workflows, SOPs, and operational processes are implemented consistently across financial services and SaaS operations. Monitor execution against agreed SLAs, identify deviations, and recommend corrective actions. Maintain updated documentation to support consistent application of processes across regions. Dashboard Development: Design and maintain interactive Power BI dashboards to provide clear visibility into performance metrics across financial services and SaaS units. Identify strengths and weaknesses, enabling leadership teams to drive targeted improvements across regions. Qualifications A bachelor's degree in accounting or finance is required Proficiency in Microsoft Office, particularly with Excel, Power BI Familiar with ERP systems Strong communication skills, both written and verbal strong organizational and stress management skills 8+ years’ experience overall with 2 years of experience managing employees. Working knowledge of Financial services and SaaS business Leading team experience C1 in English level Additional Information If you're excited to embark on this journey with us, to be part of an innovative team that's changing the game for small businesses, we encourage you to apply. At mazeed, we don't just hire employees; we welcome team members who share our values and vision. Join us in making a real impact on the financial well-being of small enterprises while advancing your own career. Your success is our success, and together, we'll reach new heights in the world of finance and accounting. Join our mazeed Family and enjoy a comprehensive benefits package that includes competitive compensation, comprehensive health coverage, professional development opportunities, work-life balance initiatives, an inclusive company culture, and performance bonuses and incentives. We prioritize the well-being and growth of our employees and strive to create a supportive and rewarding work environment.

Responsibilities

The Business Performance Analyst will drive operational excellence by analyzing client lifecycle workflows and implementing data-driven improvements. This role involves collaborating with cross-functional teams to enhance service delivery and support sustainable growth.