Business & Process Analysis Manager (12-Month FTC) at Holland America Group

Southampton, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analysis, Process Modelling, Requirements Definition, People Management, Resource Planning, Stakeholder Management, BA Standards Ownership, Continuous Improvement, Coaching, Performance Management, Objective Setting, Development Planning, HR Policy Adherence, Problem Analysis, Feasibility Assessment, Impact Assessment

Industry

Travel Arrangements

Description

Carnival UK is seeking a Business & Process Analysis Manager who combines strong, hands‑on Business Analysis capability with proven people management experience. This is a player–manager role. You will personally deliver complex Business Analysis work while line managing and developing a team of Business Analysts, taking clear accountability for their performance, capability, and progression. Your responsibilities will include: Deliver hands-on Business Analysis for large and complex change initiatives, including requirements definition and process modelling. Line manage a team of Business Analysts, with formal accountability for performance, wellbeing and capability, including objective setting, development planning, absence management and adherence to HR policies and processes. Plan and manage BA resources across multiple initiatives, ensuring effective allocation and delivery. Own and embed Business Analysis standards, tools and ways of working, driving consistency and continuous improvement. Build strong partnerships with business and technology stakeholders across Carnival UK and the DTO. Contribute to and shape the DTO Business Analysis community of practice. Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07, offered as a full-time position, on a fixed term basis for 12-months. We offer hybrid work including up to two days from home. Requirements: Your Expertise and Leadership To thrive as a Business & Process Analysis Manager, we're looking for: Strong, demonstrable experience in a core, hands-on Business Analyst role, not solely oversight or governance. Deep knowledge of industry-standard BA techniques and frameworks (e.g. BCS / ISEB). Proven ability to analyse complex problems, model processes and produce high-quality requirements. Experience assessing the feasibility and impact of business and technology change. Proven, formal line management experience, including performance and absence management, objective setting, development planning and applying HR policies and processes. Evidence of coaching and developing Business Analysts at different levels of experience. Confidence addressing people‑related challenges constructively, balancing individual needs with team and organisational priorities. About You: A Catalyst for Change We believe that diversity enriches our team. We're interested in candidates who: Self-Mastery: Reflects on impact, learns from experience, and acts to continuously improve. Engage & Empower: Coaches others, invites input, and creates an environment where people do their best work. Improve & Innovate: Identifies and implements useful ideas that enhance guest or people experience. Accountability & Commerciality: Displays a can-do attitude, takes responsibility for decisions, and considers commercial impact. Why Join Us? Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing: Employee Discounted Cruising plus Friends and Family offers Annual bonus A friendly welcome with help settling in Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Minimum 25 days leave, bank holiday allowance and holiday trading scheme Employee-led networks Employee Assistance and Wellbeing programmes Recognition scheme with prizes and awards Contributory Defined Contribution Pension scheme Company paid private medical and dental insurance and health assessment In-house Occupational Health help and access to digital GP Life Assurance Parental and adoption leave Employee Shares Plan Electric Car and Cycle to Work schemes Onsite restaurant offering range of healthy cooked and grab and go meals Discounted retail and leisure via discounts portal Ready to Lead? If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success. Recruitment Journey For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney. #LI-Hybrid #CUK #Job Functions: Information Technology; Product Management; Project Management; #LI-BA1 Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.

Responsibilities

This player-manager role requires delivering hands-on Business Analysis for complex change initiatives, including requirements definition and process modelling. The manager will also line manage a team of Business Analysts, being accountable for their performance, capability, and progression.