BUSINESS PROCESS ANALYST

Life Product & Risk
10 Amica Way, Lincoln, RI 02865
Thank you for considering Amica as part of your career journey, where your future is our business.
At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company’s mission and broaden our vision of what’s possible. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!
As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Lincoln, RI is seeking a Business Process Analyst - Life to join the team!
Job Overview:
The Business Process Analyst will drive efficiency in New Business Acquisition and will serve as a strategic bridge between the Life Product, Life Underwriting, Program Management, and Technical Development teams to achieve this efficiency. The focus will be on process efficiency for customers as well as sales agents, expense savings, and on the accuracy of quoting tools to increase customer satisfaction and maintain profitable business. Desired successes will align with company goals.

Responsibilities:

• On-going, regular analysis of the efficiency of our underwriting and quoting processes, using data and analytics, including:

• • Regular reporting of underwriting expenses and placement rates for each underwriting path – Jet, Modified, Modified Knockout to Full, and Full Underwriting.
• Regular reporting of quote speed and accuracy as well as time from application to issue for all of the various underwriting paths.
• Researching of competitor gold standard new business processes in the industry focused on: placement, time from application to issue, and quote features and complexity.
• Proposing routine enhancements and/or major improvements based on experience reporting. This includes presenting to management and getting their buy-in via the use of CBA’s.
• Working closely with Program Management to spearhead the cross-functional work that will be required to implement continuous improvements to our processes.
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• Informing cross-functional team of findings and proposed enhancements.

• Working in tandem with Program Management to prioritize and set guardrails and deadlines.
• Providing detailed functional specifications so that all cross-functional parties understand the who’s, what’s, where’s, when’s, why’s, and how’s of the work that is being considered.
• Liaising with Chief Underwriter to stay informed of underwriting tool costs, utilization, hit order, etc. to keep analyses current and to maintain strong communication with Life Product clear and up-to-date.
• Partnering with Chief Underwriter and Product Actuaries to help monitor the effectiveness of underwriting rules and triage.
• Assessing new business reporting consistency between cross-functional departments with regard to placement rates, underwriting expenses, etc.
• Working with Product Actuaries to produce multi-level CBA’s when considering proposed changes that will likely impact pricing including acquisition expenses, placement, persistency, and mortality.
• May be called upon to handle other duties as required.

Qualifications:

• Bachelor’s degree in mathematics, Statistics, Economics, or related field.
• 4+ years of life insurance experience, focused on product and/or underwriting.
• Proven ability to lead cross-functional initiatives and influence without direct authority.
• Strong understanding of life insurance workflows.
• Excellent communication, documentation, and stakeholder management skills.
• Strong organizational skills, and a proven ability to manage multiple projects at one time.
• Problem-solving skills with an ability to think outside of the box.
• Empathetic collaborator who can balance business needs with technical constraints.

Total Rewards:

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.
The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment
About Amica:
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.
Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the “Is Amica hiring?” section of our FAQ.
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• On-going, regular analysis of the efficiency of our underwriting and quoting processes, using data and analytics, including