Business Process Analyst - Marketing & Sales (f/m/d)

at  Hartmann

At HARTMANN, we’re all in to help, care, protect and grow. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realize solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.
Join our team as

QUALIFICATIONS:

• You preferably hold a Master’s degree in business administration, engineering, or a comparable field of study.
• You have proven experience in designing and implementing new processes.
• You have deep and hands-on experience in various functions and processes.
• Strong analytical thinking and modeling skills are among your strength.
• Ideally you have skills and experience with Process Mining technologies (e.g., Signavio, Celonis).
• Ideally you have skills and experience in data analytics and programming languages such as Python or R, or advanced experience using SAP SAC or Microsoft Power BI.
• Knowledge of enterprise systems (e.g., SAP ERP, BW) is a plus.
• Profound professional experience in operational units/process organizations in a comparable environment with a focus on Marketing & Sales is a plus.
• Deep experience in LEAN and LEAN methods; Six Sigma certification is a plus.
• Extensive hands-on experience in project management and successful Change Management is a plus.
• Fluent in English and German is expected.

• You serve as the in-house business process analyst, fostering process excellence throughout the end-to-end customer experience with unique expertise in Marketing & Sales.
• You develop an overarching understanding of all interdependencies within the end-to-end customer experience, including the process areas around Marketing, Sales, Order Processing, and Customer Service.
• You lead the collaboration with various functions to identify potential new ideas, inefficiencies, and opportunities for improvement in the data-tools-process triangle.
• You collect business requirements and translate them into functional specifications for our global implementation of SAP S/4 HANA and related systems.
• You develop and improve state-of-the-art processes, establish clear rules and guidance, and integrate them into the process house and functional roadmap.
• You participate in industry expert groups and forums to transfer outside-in innovations into PAUL HARTMANN Group and identify industry standards for adoption.
• You screen the external provider market for innovation and internal adoption