Overview:
Skyward Specialty is a property and casualty insurance holding company formed in 2007. Based in Houston, Texas, and with staff throughout the country, Skyward Specialty provides admitted and non-admitted solutions to retail and wholesale distributors, managing general agents and captive markets. We have built highly respected businesses in specialty lines including management liability, professional liability, medical stop loss, surety, E&S property and liability, and large commercial property, as well as multi-line solutions for the energy, trucking, and construction industries.
At Skyward Specialty, we approach this business differently. In fact, we’re different from most others in our industry in just about every way. We have the spirit of a start-up with the security of over $1.7 billion in Written Premium. We put immense brain power and energy into finding greater insights to uncover better opportunities for our clients, partners, and people. We think at a higher level, so they can succeed at a higher level.

KNOWLEDGE, SKILLS AND ABILITIES

• Commercial Insurance knowledge/experience.
• Excellent written and verbal communication skills.
• Ability to deliver clear, direct, and effective communication for appropriate audience.
• Strong listening skill.
• Able to think holistically, strategically, and operationally
• Strong leadership, diplomatic and motivation skills to interact with the business at any level in the organization.
• Ability to learn new products/process in a high paced environment.
• Well-grounded in-Service Management – represent IT to the business.
• Familiarity with of business system usage in an organization.
• Self-motivated

Qualifications:

• 5+ years of experience in developing and delivering business process analysis and optimization initiatives with quantifiable results
• Lean process improvement experience preferred
• Process mapping MS Visio or similar tools
• Training in Lean/Six Sigma, Value Stream Mapping or BPM preferred
• Commercial Insurance experience preferred
• 4-year college degree preferre

• Facilitate discussions with the business to document and analyze processes at the enterprise level, including identifying pain points, process gaps, metrics, and areas for improvement.
• Evaluate current process standards and metrics to determine opportunities for enhancement through technology or improved processes.
• Document business models and their alignment with technology for presentations to stakeholders.
• Prioritize changes based on critical needs and coordinate with business and IT departments to create implementation plans as necessary.
• Develop communication plans regarding process changes for multiple stakeholders, ensuring end-user documentation is provided for each new process delivered.
• Ensure changes are implemented consistently and timely, managing risks and minimizing business disruption.
• Collaborate with the business to identify performance metrics for process changes, develop tracking methodologies, and reporting mechanisms.
• Update and maintain documentation related to process improvements and process performance.
• Participate in projects as required.
• Provide training and guidance to resources as needed.
• Develop and document process improvement methodologies and activities.
• Work with various teams to recommend appropriate changes in processes or approaches.
• Drive projects and initiatives from inception to execution.

Qualifications:

• 5+ years of experience in developing and delivering business process analysis and optimization initiatives with quantifiable results
• Lean process improvement experience preferred
• Process mapping MS Visio or similar tools
• Training in Lean/Six Sigma, Value Stream Mapping or BPM preferred
• Commercial Insurance experience preferred
• 4-year college degree preferred