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Business Process Analyst at SLB

Cota, Cundinamarca, Colombia -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Process Analysis, Troubleshooting, Requirement Specification, Change Management, Application Support, User Acceptance Testing, Governance, Product Lifecycle Management, Communication, Process Redesign, Application Enhancement, Service Operations, Functional Support, User Community Engagement, Escalation Management, Subject Matter Expertise

Industry

Oil and Gas

Description

Provides L2 functional support for the PLM - GEMS cluster of applications to the business Troubleshoots process/functionality related issues and resolves escalated tickets related to the PLM - GeMS applications Validates and details application enhancement requirements from business users and converts the same into proper requirement specifications for onward submission to development team / L3 service providers Works with support teams to manage execution of change requests / application upgrades and organize deployment and transition to service operations Proactively brings ideas based on his/her experience and understanding of the business users' needs for new development and enhancements Assists in business process redesign as needed Communicates the solution to business directly or through other support personnel Serves as a subject matter expert for the Product Lifecycle Management process Supports governance forums to ensure tickets are resolved on time and sends reminders when needed Assists in UAT testing of new application functions, releases and facilitates promotion of new features/functionalities among user community

Responsibilities

The Business Process Analyst provides L2 functional support for PLM - GEMS applications, troubleshooting issues and resolving escalated tickets. They validate application enhancement requirements and assist in business process redesign while communicating solutions to business users.