The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, IL, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY
Location: Capital Region Readiness Center (CRRC) 221 Butler Avenue, Martinsburg, West Virginia, 25405
We are seeking an experienced Business Process Analyst/Technical Writer to support the Department of Veterans Affairs (VA). This role offers the opportunity to make a meaningful impact by translating complex technical concepts into clear, user-friendly documentation that supports mission-critical cybersecurity initiatives.
Position Description: The Business Process Analyst/Technical Writer will help support the Cybersecurity Execution Management Services (CEMS) Task Lead and Team with software technical writing on a dynamic and exciting cybersecurity program for the Department of Veterans Affairs (VA).
Minimum/General Experience: 10 years of experience with business process analysis and technical writing
Minimum Education: Bachelors degree in computer science, electronics engineering or related field

ESSENTIAL SKILLS/QUALIFICATIONS:

• Excellent experience creating and maintaining high quality software documentation
• Excellent experience writing use cases
• Excellent experience writing implementation plans
• Above average experience making complex technical concepts easily understandable to a variety of audiences using text and pictures
• Strong knowledge of the Microsoft Office Suite (e.g., SharePoint, Teams, Word)
• Ability to work in a collaborative, team-based environment
• Excellent oral and written communication skills
• Excellent attention to detail skills
• Ability to work in a shift-based environment to support 24/7 cybersecurity operations
• Experience with Zero Trust programs (preferred)

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.

• Assignment Location - Capital Region Readiness Center (CRRC) 221 Butler Avenue, Martinsburg, West Virginia, 25405
• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Typing, communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements.

Security: Ability to obtain/maintain a Federal Civilian Public Trust

• U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years

Federal Civilian Public Trust Consists of a review of up to but not limited to:

• Covers 10 year period and in some instances lifetime events
• OPM Security Investigations Index (SII)
• DOD Defense Central Investigations Index (DCII)
• National Agency Check (NAC) records
• FBI name check
• FBI fingerprint check
• Credit report check
• Written inquiries to previous employers and references listed on the application for employment
• Potential interviews with the subject, spouse, neighbors, supervisor, coworkers
• Law enforcement check
• Court records check
• Education check- Attendance and Degrees

TASKS/ACTIVITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Works with internal teams to obtain an in-depth understanding of the product, use case or implementation to draft documentation including use cases documents, implementation plans, and training documentation
• Produces high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Maintains version control and organization of all documents within approved repository
• Writes easy-to-understand user interface text, online help, and developer guides
• Creates tutorials to help end-users use a variety of applications
• Creates standard operating procedures (SOPs)
• Develops and writes white papers and other ad hoc requests monthly
• Reviews and provides modifications to existing Communication Plans, Concept of Operation, and Process Asset Library Maps
• Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities while providing and implementing recommendations
• Records accurate system requirements as defined by system owner
  CompensationBenefits: The annual projected pay range for this position is $75,697.00 - $84,915.00 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location.

Oxley Enterprises, Inc. offers a full array of benefits including:

• Medical, dental, vision and prescription drug coverage for you and your family.
• Life Insurance, short-term disability and long-term disability paid for by the Company.
• Supplemental coverages including Accident, Critical Illness, and Hospital.
• Additional Life insurance coverage for you and your dependents.
• 401k plan with various options to select based on your retirement goals.

Oxley Enterprises, Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2024 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified.
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information:
Subject Line: Accommodation Request
Provide a description of your accommodation request
Include your contact information: Full name, Email address, Best number to reach you (optional)
We participate in the E-Verify program. http://www.dhs.gov/E-Verif

General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.

• Assignment Location - Capital Region Readiness Center (CRRC) 221 Butler Avenue, Martinsburg, West Virginia, 25405
• Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Typing, communicating, repetitive motions.
• Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.
• Inside environmental conditions with protection from outside elements