POSITION OVERVIEW

We are seeking an experienced and detail-oriented Operations Systems Process Specialist to serve as the critical link between the branch and our implementation team during the onboarding of our TownSq applications. The ideal candidate will play a pivotal role in redefining operational processes, assessing resource needs, and aligning stakeholders on business changes to ensure a seamless transition to the new solutions. This position requires exceptional communication, analytical, and documentation skills, with a strong focus on delivering measurable outcomes.

Requirements:

• Education: Bachelor’s degree in business administration, Operations Management, or related field.
• Experience: Minimum of 3-5 years in operations, project management, or software implementation. Experience working with HOAs is a plus.
• Skills

• Liaison and Stakeholder Engagement
• Act as the primary point of contact between branch and the implementation team.
• Facilitate communication to ensure mutual understanding of operational needs and project goals.
• Coordinate and lead meetings with branch leadership to gather information and address concerns.
• Operational Process Redefinition
• Analyze existing workflows, identify inefficiencies, and recommend process improvements.
• Collaborate with stakeholders to design and document optimized operational processes aligned with software capabilities.
• Ensure process changes are clearly communicated and adopted by all parties.
• Resource Assessment and Alignment
• Evaluate resource needs, including personnel, training, and technology, to support the transition.
• Develop action plans to address resource gaps and facilitate smooth implementation.
• Assist in aligning stakeholders on shared goals and priorities to achieve successful outcomes.
• Change Management and Transition Support
• Support the branch in adapting to business changes associated with TownSq onboarding.
• Assist in developing and delivering tailored training and educational materials to ensure understanding and adoption.
• Actively manage resistance to change by addressing concerns and providing solutions.
• Documentation and Reporting
• Create detailed change assessment documentation including gap identification, relevant operational findings, workflows, and process recommendations.
• Provide comprehensive reports to stakeholders to serve as reference materials for the transition.
• Maintain accurate records of meetings, decisions, and action items for accountability.

Requirements:

• Education: Bachelor’s degree in business administration, Operations Management, or related field.
• Experience: Minimum of 3-5 years in operations, project management, or software implementation. Experience working with HOAs is a plus.

• Skills:

• • Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency in process mapping, workflow design, and business analysis.
• Familiarity with software implementation lifecycle and change management principles.
• Ability to work collaboratively with diverse stakeholders and drive consensus.
• Technical Proficiency: Knowledge of project management tools, workflow management software, and MS Office Suite.