ABOUT CITCO:

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

Communication / Soft Skills

• Strong verbal and written communications skills, including the ability to articulate objectives, processes and challenges concisely
• Keen sense of organization; ability to manage/ oversee multiple projects concurrently
• Ability to confidently and appropriately present information to various audiences
• Excellent leadership, coaching and facilitation skills, with the ability to influence and motivate cross-functional teams
• Managing a team of project / process manager

The Transformation Office is looking for an experienced Business Process Design Vice President to (a) understand relevant business objectives and processes; (b) move projects forward within a Design Thinking and/or DMAIC framework; (c) upskill Citco staff on different problem solving and process improvement approaches, tools and techniques; (d) lead introduction of design led thinking into our department and project approaches ; and (e) help define standard execution playbooks for our team of process managers to create consistent outputs on our engagements depending on size
We are seeking an experienced and accomplished leader to support our organization’s process excellence and user experience initiatives. You will be responsible for developing and implementing strategies to improve operational efficiency, reduce waste, and enhance user satisfaction by growing our community of practice, upskilling our staff and leading initiatives as needed. This leader will leverage their expertise in Design Thinking and relevant approaches to help lead the transformation of processes across our organization.
The Process Design Vice President will be part of the Transformation Office team under the direction of our Process Transformation team Leadership. They should be comfortable communicating with all levels within the organization, carrying out detailed work (leading engagements, facilitating workshops, managing staff, creating frameworks, driving change) and be both flexible and hardworking.
As a core member of our Transformation Office, you will be working with some of the industry’s most accomplished professionals to deliver the most effective and efficient solutions for our clients and our business globally.

Critical Thinking

• Ability to comprehend business objectives, processes, and challenges including technical aspects
• Ability to think critically and formulate logic-based opinions
• Ability to apply design thinking and focus on data-driven analysis and process mapping tools that are digestible

Communication / Soft Skills

• Strong verbal and written communications skills, including the ability to articulate objectives, processes and challenges concisely
• Keen sense of organization; ability to manage/ oversee multiple projects concurrently
• Ability to confidently and appropriately present information to various audiences
• Excellent leadership, coaching and facilitation skills, with the ability to influence and motivate cross-functional teams
• Managing a team of project / process managers