Job Responsibilities:
Align direction with the Global Head of Business Transformation & Sales Excellence.
- Lead APAC-wide assessment and standardization of sales and customer service throughout the Lead-to-Cash processes
- Drive process harmonization, eliminate inefficiencies, and ensure consistent ways of working
- Adapt global customer service and CRM standards to local markets, partnering with regional stakeholders to drive adoption
- Serve as regional CRM SME, driving system adoption, issue resolution, and data governance
- Design and deliver scalable training, playbooks, and enablement programs across diverse markets
- Define, track, and improve key service KPIs (e.g., response time, resolution, CSAT) using data-driven insights
- Own end-to-end inquiry-to-order and fulfilment processes, leveraging data to optimize performance and ensure compliance
- Partner cross-functionally (Sales Ops, Customer Service, Supply Chain, IT etc.) to implement improvements and drive change
- Lead continuous improvement initiatives to ensure standardization, compliance, and sustainable results
Qualifications:
- Bachelor's degree in a relevant field or comparable specialised training
- 5-8 years of business process excellence experience, including recent focus on Microsoft Dynamics CRM and customer service/support workflows in a B2B environment
- Strong background in sales or customer service or commercial business process excellence, order management, and case management
- Proven track record in driving multiple global / regional process standardization and simplification initiatives simultaneously across multiple entities or regions
- Demonstrated ability to translate global strategies into practical, front-line execution
- Detail- and process-oriented, with the initiative to challenge existing processes and propose effective solutions addressing both regional and local needs
- Strong multitasking, stakeholder management and influencing skills across functions and geographies
- Thrives in fast-paced, matrixed multinational environments, collaborating effectively across global and regional teams within diverse cultural and commercial contexts.
- Strong experience with SAP required; S/4Hana and training programs experience is a plus
- Business‑fluent English with excellent communication, negotiation, and stakeholder management skills across all levels.
- Willing to travel due to business needs
Good reasons to get started at HARTING
Social insurance coverage
Includes pension and health insurance for employees, employment insurance and labor insurance
Staff insurance coverage
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Location
Singapore, Singapore
Working Location
Singapore
Position Area
Sales
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