Business Process Excellence & CRM Manager at TOKEN2049

Woodlands, Serangoon Island, Singapore -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 26

Salary

106400.0

Posted On

30 Sep, 26

Experience

13 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Services

Description

About The Role

TOKEN2049 is looking for a Business Analyst who can think like a Product Manager - someone curious, analytical, and resourceful enough to spot inefficiencies and turn them into opportunities for scalable tech solutions.

You’ll work directly with our Product Lead to identify ongoing problems across the company that can be solved through technology. Depending on the context, you’ll either:

Build low-code / no-code automations yourself, or
Scope out more technical solutions for our engineering team to develop.

This is a hands-on role that blends problem-solving, process design, and operational execution. You’ll help ensure every product initiative - from internal tools to event-tech launches - is meticulously tracked, documented, and delivered on time.

Responsibilities

Diagnose operational inefficiencies across teams and workflows by analysing recurring issues, redundant processes, or data gaps - and proactively propose tech-based solutions.
Design and deliver automation workflows using tools like Airtable, Make, or Zapier to streamline manual tasks and improve data accuracy and visibility.
Partner with Product and Engineering to translate business needs into clear problem statements, functional requirements, and user stories - ensuring alignment before development begins.
Scope and validate technical builds, balancing business value, feasibility, and implementation complexity to recommend the most effective approach.
Own product documentation and checklists - ensuring every feature, integration, and launch deliverable is properly tracked, QA’d, and communicated.
Coordinate timelines and dependencies across multiple initiatives, monitoring progress and escalating blockers early to keep projects on schedule.
Collaborate cross-functionally with Design, Operations, Marketing, and external vendors to ensure seamless rollout of product and automation initiatives.
Continuously improve internal processes, introducing new tools, templates, or dashboards to help teams work smarter and with more transparency.

Requirements

1-3 years’ experience in a Business Analyst, Product Analyst, or Junior Product Manager role.
Degree holder from a reputable university.
Strong analytical and systems-thinking skills - you see the patterns behind the chaos.
Familiarity with low-code/no-code tools (e.g. Airtable, Make, Zapier, Notion, Webflow) is a big plus.
Exceptional written, verbal, and interpersonal communication skills.
Attention to detail, critical thinking, and problem-solving.
Strong work ethic: you are self-motivated, with a strong sense of ownership and accountability.
Ability to manage schedules, set and follow project plans, and adjust to competing priorities.
Strong curiosity for crypto and AI is a must.

Responsibilities

About The Role

You’ll work directly with our Product Lead to identify ongoing problems across the company that can be solved through technology. Depending on the context, you’ll either:

Build low-code / no-code automations yourself, or
Scope out more technical solutions for our engineering team to develop.

Responsibilities

Diagnose operational inefficiencies across teams and workflows by analysing recurring issues, redundant processes, or data gaps - and proactively propose tech-based solutions.
Design and deliver automation workflows using tools like Airtable, Make, or Zapier to streamline manual tasks and improve data accuracy and visibility.
Partner with Product and Engineering to translate business needs into clear problem statements, functional requirements, and user stories - ensuring alignment before development begins.
Scope and validate technical builds, balancing business value, feasibility, and implementation complexity to recommend the most effective approach.
Own product documentation and checklists - ensuring every feature, integration, and launch deliverable is properly tracked, QA’d, and communicated.
Coordinate timelines and dependencies across multiple initiatives, monitoring progress and escalating blockers early to keep projects on schedule.
Collaborate cross-functionally with Design, Operations, Marketing, and external vendors to ensure seamless rollout of product and automation initiatives.
Continuously improve internal processes, introducing new tools, templates, or dashboards to help teams work smarter and with more transparency.

Requirements

1-3 years’ experience in a Business Analyst, Product Analyst, or Junior Product Manager role.
Degree holder from a reputable university.
Strong analytical and systems-thinking skills - you see the patterns behind the chaos.
Familiarity with low-code/no-code tools (e.g. Airtable, Make, Zapier, Notion, Webflow) is a big plus.
Exceptional written, verbal, and interpersonal communication skills.
Attention to detail, critical thinking, and problem-solving.
Strong work ethic: you are self-motivated, with a strong sense of ownership and accountability.
Ability to manage schedules, set and follow project plans, and adjust to competing priorities.
Strong curiosity for crypto and AI is a must.