Walter is recruiting for a
Business Process Expert CRM and Customer Master (m/f/d) – location flexible within Northern or Eastern Europe
Are you eager to shape the future of our Global Sales business together with us? At Walter, we’re now looking for an experienced Business Process Expert CRM and Customer Master to join us.
Walter Tools is a subsidiary of Sandvik. We welcome you to a people company in the machining business – characterized by a genuine interest in our customers’ success, an inclusive family spirit and personal commitment.
Your Key Responsibilities

In this role, you will:

• Support the entire Lead-to-Inquiry process with a strong customer-centric approach
• Actively participate in the project organization and implementation of a new CRM software solution, taking ownership of defined topics throughout the conception, testing, and rollout phases
• Manage the Project Management Office (PMO) for the upcoming CRM project, ensuring smooth coordination and communication
• Drive initiatives to significantly improve customer data quality across systems
• Coordinate and implement internal controls of customer master data in collaboration with internal stakeholders
• Identify and implement automation opportunities and process improvements in partnership with IT to enhance efficiency and control
• Provide training and support for customer master data processes, including the creation of manuals and training materials

During the onboarding period, extensive travel to Tübingen, Germany—or even a temporary stay—will be required to ensure a smooth integration into the team and processes.
Your Profile

Our preferred candidate should have a strong Sales background. If you have a global mindset with a focus on people and can tick a lot of the following boxes, you have the perfect match for the position:

• An academic business and/ or industrial education. In addition, any work experience in B2B would be of advantage
• Being a driver and having proven experience in sales and project management
• A structured and process-oriented approach to work
• Ability to work independently and take ownership
• Strong analytical and strategic thinking, including KPI development and reporting
• Open-minded and confident in communication and training roles
• Excellent English communication skills; German is a plus
• A true team player, eager to share knowledge and support others
• Solid IT understanding or experience collaborating with IT teams
• Interest in automation and artificial intelligence
• Familiarity with SAP S/4Hana, CRM, BW systems, and Excel

Walter Company Culture and Benefits:
Join our team! As part of Sandvik, Walter values collaboration, drives innovation, and takes your career to the next level. We thrive on collaboration and inclusion. We achieve goals together and support your personal and professional development. We value a healthy work-life balance and enabling our employees to balance their professional and personal lives. As a leading technology company with cutting-edge projects, we are passionate about Engineering Competence. Our dynamic environment encourages continuous learning and professional development. Our diverse, international community, with a wealth of skills and cultural experiences, creates innovative solutions that make a difference - sustainably and globally.
Walter offers you a working environment with a wide range of benefits: Flexible working hours and the option to work remote, further training and professional development, company pension scheme.
If you have any questions, please contact:
Christine Hornung
christine.hornung@walter-tools.com
How to Apply
Apply in Workday with your resume and a cover letter in English, sharing why this opportunity excites you. Please note that we do not accept applications sent via email.

• Support the entire Lead-to-Inquiry process with a strong customer-centric approach
• Actively participate in the project organization and implementation of a new CRM software solution, taking ownership of defined topics throughout the conception, testing, and rollout phases
• Manage the Project Management Office (PMO) for the upcoming CRM project, ensuring smooth coordination and communication
• Drive initiatives to significantly improve customer data quality across systems
• Coordinate and implement internal controls of customer master data in collaboration with internal stakeholders
• Identify and implement automation opportunities and process improvements in partnership with IT to enhance efficiency and control
• Provide training and support for customer master data processes, including the creation of manuals and training material