BUSINESS PROCESS EXPERT - SERVICE EXECUTION 1

Functional area: Service
Country: UK - United Kingdom
City: Burgess Hill
Company name: Edwards Ltd
Date of posting: Apr 14, 2025

YOUR MISSION:

We are seeking a Business Process Expert in Service Planning to join our team. In this role, you will own and continuously improve the planning of service work and the creation of work orders across our Semiconductor Service (VSS) operations. You will build a strong roadmap towards AI-assisted service execution, working closely with VSS Service central and ops teams, customer centers, and all involved stakeholders. The first 18 months will focus on a new field service app for onsite and field service planning and work order creation.

EXPERIENCE REQUIREMENTS:

• Operational experience in a customer center service organization or similar environment.
• Strong analytical and problem-solving skills.
• Technical expertise in software development, database management, and scripting.
• Excellent communication and interpersonal skills.
• Experience in continuous improvement and change management programs.
• Certification in Project Management or Process Improvement methodologies is desirable.
• Hands-on experience in Agile methodologies (e.g., SAFe, Scrum, Kanban) is beneficial.