We are looking for a Business Process Expert Instrument Service (x|f|m) for the BPM Service department at Sartorius Lab Instruments GmbH & Co. KG. In this role, you will be responsible for further develop our global service business processes, starting with the development of new services, order entry and technical service up to invoicing. In this role, you will actively work on projects to optimize, harmonize and implement processes and required systems in a group-wide environment. The team consists of ten professionals and we are looking forward to shaping the future with you. This position is available for full-time. It is a hybrid role requiring some days on site at our headquarters in Göttingen with the opportunity to work some days remotely.

Grow with us – Your Responsibilities

• Perform end-to-end service processes as part of international roll outs, improvement initiatives and enterprise integrations such as implementation of the new field service management tool
• Support interdisciplinary and global projects as well as system rollouts
• Record process and system requirements from operational service and ensure sustainable process documentation
• Proactively advise and train local service units on our global processes and applications and optimize existing training documentation
• Organize and perform system tests (e.g. SAP, service management software) for changes and updates
• Coordinate projects and initiatives on the topics of processes, organization and digitalization

What will convince us

• You have a bachelor’s degree in the field of Science, Economics or equivalent
• Experience in the application of methods in project management as well as tools for process analysis and improvement such as Lean Six Sigma and agile project management
• Process-oriented mindset combined with out-of-the-box-thinking, ideally in the Sartorius service environment
• SAP ERP (e.g. CS, SD, MM) and CRM knowledge, service management software skills are an advantage
• Very good written and spoken English skills, German is a plus
• Intercultural competences and willingness to travel internationally (approx. 30%)
• Identification with our core values: Sustainability, Openness, Enjoyment

What we offer

As a growing global life science company, stock listed on the DAX and TecDAX, Sartorius offers a wide range of Benefits:

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, LinkedIn Learning, internal seminar offerings , coaching for managers
• Work life balance: Remote options, flextime, flexible work schedules
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, “buddy” as point of contact
• Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

• Perform end-to-end service processes as part of international roll outs, improvement initiatives and enterprise integrations such as implementation of the new field service management tool
• Support interdisciplinary and global projects as well as system rollouts
• Record process and system requirements from operational service and ensure sustainable process documentation
• Proactively advise and train local service units on our global processes and applications and optimize existing training documentation
• Organize and perform system tests (e.g. SAP, service management software) for changes and updates
• Coordinate projects and initiatives on the topics of processes, organization and digitalizatio