Job Title: Business Process Improvement Analyst
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for Business Process Improvement Analyst who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

QUALIFICATIONS

GCSE Maths and English or equivalent.

EXPERIENCE/KNOWLEDGE

Documenting process flow diagrams.
Problem solving and improving processes.
Identifying and implementing changes.
Demonstrable evidence in efficiencies/time savings (personal or professional).

ABILITIES/SKILLS

Clear and articulate communicator both in writing and verbally to liaise with colleagues at all levels.
Ability to make judgements and decisions, ensuring attention to detail to enable the planning and management of complex projects.
Good initiative to improve processes, manage own workload and solve problems.
A positive can-do attitude to ensure high levels of customer service and to work cross functionally building relationships.
Ability to train and coach others and share best practice.

PURPOSE OF THIS ROLE

To drive a continuous improvement culture by undertaking ‘as-is’ processes analysis. Identify innovative solutions which provide ‘future state’ processes, a unified user experience and enable business efficiencies, improve productivity and performance across the Group.

YOUR KEY RESPONSIBILITIES ARE

Work cross functionally and with stake holders to review current processes, analyse root cause defects and advise on possible business improvement to enable efficiencies, improved productivity and appropriate cost savings.
Document “as-is” workflow processes to enable identification of the current process, key milestones, and opportunities for process optimization.
Design “to-be” workflows, process strategies, and provide documented flow charts to enable implementation of opportunities identified.
Act as a change agent to install lean methodology by ensuring simplification and streamlining for the end user and ensuring consistency.
Lead and work with stakeholders on solution implementation to ensure new processes are successfully embedded.
Report on project updates in a timely manner to ensure all stakeholders are appropriately communicated with and informed on the status of project projects.
Any other duties as required by the manager.