THE ABOVE JOB DESCRIPTION IS NOT INTENDED TO BE AN ALL-INCLUSIVE LIST OF DUTIES AND STANDARDS OF THE POSITION. INCUMBENTS WILL FOLLOW ANY OTHER INSTRUCTIONS, AND PERFORM ANY OTHER RELATED DUTIES, AS ASSIGNED BY THEIR SUPERVISOR.
The company is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
- Paid Time Off (PTO)
- Medical, Dental &Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
Responsibilities:
- Analyze large datasets to uncover performance insights, trends, and opportunities for optimization.
- Conducts root cause analysis with key stakeholders for effective problem solving.
- Design, implement, and refine business processes using analytical insights to achieve scalability and efficiency.
- Develop dashboards and reports that provide actionable insights to stakeholders throughout the value stream.
- Lead and facilitate events such as process mapping, value stream mapping, and problem-solving sessions.
- Develops and maintains key performance indicators and other metrics that align to operational, tactical, and strategic initiatives.
- Lead initiatives to integrate new analytical tools or methods into existing business processes, ensuring adoption and effectiveness.
- Facilitates and leads meetings or discussions with different stakeholders from various departments to gather requirements, validate data, discuss risk mitigation techniques, and implement solutions that align with organizational objectives.
- Maintains and communicates project plan progress, issues, and risks.
- Regularly review and adjust optimizations strategies based on performance metrics and feedback loops to foster a continuous improvement approach.
- Coach, educate, and train team members on new analytical tools, methodologies, and best practices for process optimization
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation’s may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:
- A strong background in process analysis, process life cycle methodologies, and familiarity with process improvement techniques are also preferred.
- Experience with developing governance documentation (Policies & Procedures, Charters, Scope Documents, Project Plans, Issue Logs, Status Reports, Risk Management Plans etc.) is preferred.
- Advanced knowledge of Lean Six Sigma or other process optimization methodologies.
- Strategic Thinking - ability to align process improvements with business goals and KPIs.
- Project Management - Strong ability to manage projects involving both analytics and process optimization.
- Ability to conduct process audits to identify bottlenecks.
- Ability to effectively control and monitor outcomes of process changes to ensure sustained improvements.
- Ability to conduct work measurements through time study techniques (includes standardization of processes).
- Proficiency in documentation control of standard work, best practices, SOPs, and other important documents.
- Knowledge of loss mitigation, cashiering, bankruptcy and foreclosure, borrower contact strategies, and overall loan administration functions throughout the cycle of servicing of a loan is preferred.
- Ability to interact with all levels of the organization.
- Excellent attention to detail.
- Ability to multi-task and consistently meet multiple deadlines.
- Strong verbal and written communication skills.
- Ability to work in a team environment.
- Strong customer-service orientation.
- Ability to use good judgment
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