OVERVIEW

This role focuses on understanding service categories, developing processes for gathering requirements, identifying potential vendors, and collaborating closely with the client’s procurement department. The Project Manager will help collect vendor quotes and information (in partnership with procurement), then ensure service contracts are executed effectively, vendors meet performance expectations, and feedback loops are established to drive continuous improvement.

The ideal candidate is a self-driven problem solver with excellent customer-facing skills and the mindset to produce only A-level work — someone who takes tremendous pride in what they deliver and is always looking for ways to move from good to great.Key Responsibilities * Understand service categories and develop process frameworks: Work with internal and client stakeholders to understand service needs, define requirements, and create structured processes for service and vendor management.

• Support procurement coordination: Collaborate with the client’s procurement department to gather vendor requirements, assist in identifying potential vendors, and obtain quotes or bids. Ensure clear handoff of procurement tasks to the client’s designated teams.
• Ensure operational excellence: Build and maintain an internal tracking system as an interim solution until the client’s in-house system is ready (18–24 months). Manage contract data, requirements, and asset inventories to enable clear reporting and dashboards.
• Drive vendor performance and relationships: Monitor service delivery through checklists, photos, reports, and compliance data. Help address underperformance by working with vendors on improvement plans or, when necessary, preparing for vendor replacement in partnership with procurement. Establish scorecards to evaluate vendor performance, ROI, costs, and compliance.
• Incorporate vendor insights and recommendations: Listen to vendor feedback and recommendations for service improvement. Work internally to evaluate which recommendations are actionable and align with the client’s goals.
• Leverage technology and AI: Use tools, dashboards, and AI-driven methods to manage data, spot trends, and support decision-making.Additional Expectations * Location: Position can be based in the State College area or commutable to Warrendale, PA.
• Work setting: This is an in-office role.
• Travel: Occasional campus or site visits may be desired to meet stakeholders and better understand service needs.
• Work ethic: Solution-focused, self-motivated, and committed to continuous improvement — always asking how today’s work can be done better tomorrow.Required Skills & Qualifications * Bachelor’s degree or equivalent work experience in business, operations, supply chain, or facilities management.
• 3+ years in project management, vendor coordination, or operations.
• Strong organizational and systems-thinking mindset.
• Excellent communication and relationship-building skills.
• Familiarity with Six Sigma or Lean principles is a plus, especially for process development, continuous improvement, and data-based problem-solving.
• Experience using reporting tools, dashboards, Excel, or project management platforms.
• Ability to self-direct, solve problems, and deliver exceptional work consistently.Preferred (but not required) * Familiarity with CMMS (Computerized Maintenance Management System), EAM (Enterprise Asset Management) or similar platforms.
• Knowledge of contract compliance, RFP development, or university/government procurement processes.
• Background in AI tools, data analytics, or business intelligence platforms.!

Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Work Location: In perso

• Support procurement coordination: Collaborate with the client’s procurement department to gather vendor requirements, assist in identifying potential vendors, and obtain quotes or bids. Ensure clear handoff of procurement tasks to the client’s designated teams.
• Ensure operational excellence: Build and maintain an internal tracking system as an interim solution until the client’s in-house system is ready (18–24 months). Manage contract data, requirements, and asset inventories to enable clear reporting and dashboards.
• Drive vendor performance and relationships: Monitor service delivery through checklists, photos, reports, and compliance data. Help address underperformance by working with vendors on improvement plans or, when necessary, preparing for vendor replacement in partnership with procurement. Establish scorecards to evaluate vendor performance, ROI, costs, and compliance.
• Incorporate vendor insights and recommendations: Listen to vendor feedback and recommendations for service improvement. Work internally to evaluate which recommendations are actionable and align with the client’s goals.
• Leverage technology and AI: Use tools, dashboards, and AI-driven methods to manage data, spot trends, and support decision-making.Additional Expectations * Location: Position can be based in the State College area or commutable to Warrendale, PA.
• Work setting: This is an in-office role.
• Travel: Occasional campus or site visits may be desired to meet stakeholders and better understand service needs.
• Work ethic: Solution-focused, self-motivated, and committed to continuous improvement — always asking how today’s work can be done better tomorrow.Required Skills & Qualifications * Bachelor’s degree or equivalent work experience in business, operations, supply chain, or facilities management.
• 3+ years in project management, vendor coordination, or operations.
• Strong organizational and systems-thinking mindset.
• Excellent communication and relationship-building skills.
• Familiarity with Six Sigma or Lean principles is a plus, especially for process development, continuous improvement, and data-based problem-solving.
• Experience using reporting tools, dashboards, Excel, or project management platforms.
• Ability to self-direct, solve problems, and deliver exceptional work consistently.Preferred (but not required) * Familiarity with CMMS (Computerized Maintenance Management System), EAM (Enterprise Asset Management) or similar platforms.
• Knowledge of contract compliance, RFP development, or university/government procurement processes.
• Background in AI tools, data analytics, or business intelligence platforms.