Key Responsibilities

Drive Process Improvement

• Lead cross-functional process improvement initiatives.
• Collaborate with stakeholders to understand current workflows, identify gaps and breakdowns, and propose actionable improvements.
• Design and implement streamlined, efficient processes that can scale with our business.
• Ensure processes align with global standards and frameworks.
• Track adoption and impact, utilizing feedback and data to refine processes as necessary.
• Identify and resolve issues that lead to confusion, duplication, or unnecessary effort.
• Serve as a key point of contact for teams seeking clarity on processes and operational methods.
• Partner with global counterparts to establish consistent roles, processes, and operational methods across markets.
• Advocate for the needs of markets outside NAM in global process design and prioritization.
• Build stakeholder alignment and influence the adoption of new or modified operational methods.
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Support Training & Change Management

• Act as a subject matter expert on processes, templates, tools, and standards.
• Develop and deliver engaging training for new processes, systems, tools, and operational methods.
• Translate global priorities into practical guidance that resonates with local teams while considering the broader strategy.
• Anticipate resistance and support teams through transitions.
• Clearly communicate changes, their significance, and expectations.
• Facilitate consistent adoption of global standards across markets outside NAM.
• Measure training effectiveness and refine materials based on feedback and adoption needs.
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Build Tools, Templates & Documentation

• Create and maintain playbooks, training materials, templates, toolkits, and process documentation.
• Assist teams in documenting their processes and aligning them with global standards.
• Develop dashboards and status reports to ensure accurate tracking and transparency.
• Gather and document business requirements for new systems, tools, enhancements, and cross-functional workflows.
• Collaborate with business and technical stakeholders on system and tool development, testing, rollout, and adoption.
• Maintain process libraries, knowledge repositories, usage documentation, and governance standards.
• Translate complex processes and system requirements into clear, user-friendly guidance.
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Support Business Integration

• Facilitate integration activities, focusing on process integration, communication, and coordination.
• Evaluate current processes, systems, tools, and operational methods to identify opportunities for alignment, simplification, and consistency.
• Collaborate with the SVP of Business Integration and Process during integration activities to support communication, readiness, and execution.
• Act as a liaison between markets outside NAM and global stakeholders throughout integration initiatives.
• Identify local requirements, risks, dependencies, and readiness considerations that may impact implementation.
• Represent Jack Morton’s global priorities while thoughtfully addressing regional needs and considerations.
• Present integration updates, recommendations, risks, and decisions clearly and confidently to senior leadership.
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