Business Process Manager at Intelliswift Software Inc
San José, Provincia de San José, Costa Rica -
Full Time


Start Date

Immediate

Expiry Date

14 May, 25

Salary

91.55

Posted On

15 Feb, 25

Experience

7 year(s) or above

Remote Job

No

Telecommute

No

Sponsor Visa

No

Skills

Sap, Salesforce.Com, Software Industry, Tableau, Root Cause, Scrum

Industry

Information Technology/IT

Description

Job Title: Business Process Manager/Product Owner
Location: San Jose, CA 95110
Duration: 9 months
Contract Type: W2 only
Pay Rate: $91.55/Hour

Duties:

  • Main responsibility will be to act as a scrum product owner for our internal tools used for product onboarding to our commerce platforms.
  • Work with key stakeholders to identify business needs, project dependencies, and overall strategy.
  • Develop user stories and prioritize activities based on customer impact, business needs, project dependencies, and overall strategy.
  • Define acceptance criteria for testing and work closely with engineering, QE, and users on creating and executing test plans.
  • Facilitate the creation and maintenance of system and process documentation.
  • Build partnerships with key stakeholders to lead them through impact analysis, user acceptance testing, and adoption of changes required to deliver business value
  • Serve as a business process and systems subject matter expert for internal and customer facing issues

Skills:

  • 7+ years of experience in an operational role
  • Strong analytical and problem-solving skills to research and identify issues, root cause, and proposed resolution
  • Excellent communication, listening and interpersonal skills at all levels of the organization
  • Proven confidence and flexibility in dynamic environments with ability to adapt to shifting priorities.
  • Approach work with positive energy, curiosity, and a commitment to continuous learning
  • Experience with scrum and agile methodologies
  • Working knowledge of standard software applications (MS 365, Acrobat, Outlook, Slack, Jira)
  • Experience in the software industry, particularly in pricing and offer management, a definite plus
  • Scrum and business change management certification a plus
  • Nice to have skills include experience with SAP, Atlassian Confluence, Tableau, Salesforce.com, and automation processes

Education:

  • Bachelor’s degree or equivalent practical experience required
Responsibilities
  • Main responsibility will be to act as a scrum product owner for our internal tools used for product onboarding to our commerce platforms.
  • Work with key stakeholders to identify business needs, project dependencies, and overall strategy.
  • Develop user stories and prioritize activities based on customer impact, business needs, project dependencies, and overall strategy.
  • Define acceptance criteria for testing and work closely with engineering, QE, and users on creating and executing test plans.
  • Facilitate the creation and maintenance of system and process documentation.
  • Build partnerships with key stakeholders to lead them through impact analysis, user acceptance testing, and adoption of changes required to deliver business value
  • Serve as a business process and systems subject matter expert for internal and customer facing issue
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