Business Process manager IT Service Management at NN Group

The Hague, South Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

4827.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Process Management, IT Service Management, Process Optimization, Stakeholder Interaction, ITIL Processes, ServiceNow ITSM, Continuous Improvement, Team Collaboration, Analytical Skills, Problem Solving, Communication Skills, Leadership, Proactive Approach, Customer Service, Energy, Results-Oriented

Industry

Financial Services

Description

Reliability is of utmost importance at NN, and as a Business Process Manager (BPM), you play a vital role in ensuring this. You work closely with all NN Business Unit, IT Teams and NN countries to ensure that the process runs smoothly and establish an excellent process. So, are you an enthusiastic pioneer in the field of process optimization and do you know how to get others on board? As a Business Process Manager, you play a crucial role in making processes more efficient and optimizing the service for our customers. What you are going to do As the Business Process Manager, you are the central figure regarding IT Service Management Processes, such as Incident, Problem and IT Change Management. Together with your fellow ITSM BPM’s, you work towards designing new, or improving the existing IT service management processes and report on the process's performance. In this way, you and your ITSM team contribute to the reliability of NN's IT landscape and provide high-quality service to NN as a whole. You are someone who knows exactly what they want and need. If it's not immediately available, you'll take care of it yourself. Whether it's acquiring knowledge or taking steps forward, you bring an enormous positive energy and ask the right questions, keeping everyone, including your manager, focused. Thanks to your strong personality, IT Service Management knowledge, and experience, you are a valuable sparring partner. People enjoy being around you because you inspire them from this strength and involve them in continuous optimization, both in English and preferably Dutch. Additionally, knowledge of ServiceNow ITSM is a plus! Realistic Results Interaction with stakeholders: you are the connecting factor when it comes to process improvements and take the lead to embed process improvements Optimization: you proactively look for process optimization and innovation. You advise stakeholders with proposals for continuous improvement. You independently and successfully implement process improvements in the chain After you have analyzed the processes and created an overview, you advise the Product Owner in prioritizing the strategic projects that contribute to improving customer service or reducing costs What we offer you NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you: Salary between € 3,379 and € 4,827 based on 40 hours/week, depending on your knowledge and experience. It’s also possible to work 36 or 38 hours per week 13th month and holiday allowance are paid with your monthly salary 27 vacation days for a 5-day week and one Diversity Day A modern pension administered by BeFrank Plenty of training and learning opportunities NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled Allowances for setting up your home office and for internet use Who you are Around 2-3 years of experience as an ITIL Process Manager, owner or BPM Knowledge and experience with ITIL processes (ITIL V3, ITIL 4) A strong sense of energy and a results-oriented approach Who you will work with You will be working with driven, enthusiastic, and professional colleagues who value collaboration very highly. Doing activities together, such as having a drink or lunch, is highly valued. Each team member have expertise in certain processes and is eager to learn from and strengthen one another. The team currently consists of seven colleagues (including the Product Owner) and is very divers. Will you contribute to the team's knowledge and growth by being our new colleague? Any questions? Any questions about the process can be directed to Hilde Diemel via email at, hilde.diemel@nn-group.com. NN Group NN Group is active in 10 countries, with a strong presence in a number of European countries and Japan. You Matter At NN, our purpose is to help people care for what matters most to them. The world in which we live may change, but what really matters to people remains the same. Family, friends, love, health, home and work. Work is an important part of life. But you are more than just a colleague and that is something we understand very well at NN. You don’t just develop skills and competencies at work. You’ve got different roles in life and you take something from everything you do. That’s what makes everyone different. At NN we believe that differences makes us better. Diversity & Inclusion Our approach to diversity and inclusion is simple. It is about embracing everyone.

Responsibilities

As a Business Process Manager, you will oversee IT Service Management processes and work towards designing and improving these processes. You will also analyze performance and advise on strategic projects to enhance customer service.