Business Process Operations Analyst I at NJM Farms Ltd

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Process Improvement, Incident Management, Production Support, Change Management, Communication Skills, Collaboration, Problem Solving, Adaptability, Insurance Knowledge, Personal Injury Protection, Workers' Compensation, General Claims, Process Documentation, Technology Adoption, Training, Cross-Functional Collaboration

Industry

Insurance

Description

Join NJM Insurance Group’s Medical Claim Services (MCS) team as a Business Process Operations Analyst, where you will play a key role in driving process improvement and support business continuity and technology initiatives. The primary purpose of this role is to provide consistent support to business users in both technology and non-technology operations, including incident management, production support, and departmental activities and assist in the seamless operationalization of new processes and technology solutions, ensuring smooth transitions and effective change management for business users. This position requires subject matter expertise (SME) in Personal Injury Protection (PIP), Workers’ Compensation, and/or General Claims. The ideal candidate will have a strong understanding of current business processes and the ability to identify, design, and implement effective improvements. Essential Duties and Responsibilities: Support Strategic Plan, Leadership, and Core Competencies Contribute to the execution of strategic business process initiatives collaborating with cross-functional teams across enterprise. Support the launch of new products and services. Demonstrate adaptability and core competencies in a dynamic environment. Assists with managing change effectively while maintaining productivity and focus. Business Process Management Maintain business process documentation and assist in optimizing business processes by assessing process challenges, analyzing deficiencies, and proposing business process improvements (BPI). Prioritize and support the implementation of business process enhancements. Support Business Technology and Non-Technology Operations Provide support to business users for process and technology adoption. Monitor and triage end-user support requests. Report and follow up on production issues, coordinate incident management. Collaborate with technology teams and solution owners to resolve incidents. Support department operations, including newsletters, town halls, website management, compliance, and onboarding. Support Operationalization of New Process/Tech Solutions Ensure seamless transition of technology initiatives to business users. Collaborate with solution owners to understand and communicate process changes. Assist with change management and rollout of new products and technologies. Support training and communication for new launches and updates. Coordinate cross-functional impacts and provide recommendations to leadership. Required Qualifications: Minimum 0 – 3 years’ experience in understanding and analyzing insurance business processes. Demonstrate a strong work-ethic through ownership and accountability, taking pride in deliverables, managing priorities effectively, and supporting teams’ interests. Basic ability to determine the root cause of problems and create solutions that resolve these problems. Strong verbal, written, and interpersonal communication skills. Ability to collaborate with diverse multi-function teams. Embracing a growth mindset by learning new tools, products, and business processes. Preferred Qualifications: Bachelor’s degree preferred. Property & Casualty Insurance experience preferred. Ability to learn quickly in a demanding environment and adapt to change. Passion to challenge the current state and embrace change. Knowledge of Insurance products and certifications from The Institutes is a plus. Compensation: Salary is commensurate with experience and credentials. Pay Range: $0-$0 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses. Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business. What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time. NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve. We have been named a Forbes America’s Best-in-State Employer for five consecutive years. Come join us! It’s time for you to make a difference on our remarkable team.

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Responsibilities

The Business Process Operations Analyst will support business users in technology and non-technology operations, focusing on process improvement and change management. This includes maintaining documentation, optimizing processes, and assisting with the operationalization of new technology solutions.