Business Process Senior Associate at Manulife

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Payment Processing, Disbursement Processing, Contract Management, Compliance, Team Collaboration, Critical Thinking, Problem Solving, Microsoft Tools, Communication Skills, Data Entry, Document Handling, Office Management, Operational Excellence, Policy Administration, Service Standards, Continuous Improvement

Industry

Insurance

Description

We're looking for a Business Process Senior Associate to join our Insurance Operations Team. In this role, you will be responsible for administering payment and disbursement processing, as well as handling contract changes for policies. This position plays a critical role in ensuring accuracy and productivity, which are key performance indicators for the team. It’s an opportunity to contribute to operational excellence and support the integrity of our policy administration processes. Position Responsibilities: Process payments and disbursements accurately and efficiently. Handle contract changes for Canadian Retail policies. Maintain compliance with established procedures and service standards. Ensure accuracy and productivity targets are consistently met. Collaborate with team members and adapt to feedback for continuous improvement. Required Qualifications: Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting. Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations. A bachelor's degree in any field is required. Willingness to work night shift (8 PM – 5 AM PHT) and render overtime when needed. Preferred Qualifications: Proficiency in Microsoft tools Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences. Ability to apply critical thinking and problem-solving skills in a work environment. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement Hybrid

Responsibilities

The Business Process Senior Associate will process payments and disbursements accurately and handle contract changes for Canadian Retail policies. This role is critical for maintaining accuracy and productivity in policy administration processes.