Business Process SME at NTT DATA

Molenbeek-Saint-Jean - Sint-Jans-Molenbeek, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training Program Leadership, Stakeholder Collaboration, Feedback and Continuous Improvement, Subject Matter Expertise, Adult Learning Principles, Instructional Design Methodologies, Change Management Frameworks, Medicaid Eligibility Processes, Communication Strategies, Outreach Activities, Workshop Facilitation, Training Material Development, Problem-Solving, Teamwork, Customer Service Skills

Industry

IT Services and IT Consulting

Description

Training Program Leadership: Lead the planning, design, and delivery of targeted training programs to support the transition and adoption of new processes. Outreach and Engagement: Develop outreach materials and campaigns to raise awareness and encourage stakeholder buy-in for process reengineering initiatives. Stakeholder Collaboration: Collaborate closely with technical teams, business analysts, project managers, and client stakeholders to ensure training content aligns with redesigned processes and organizational goals. Feedback and Continuous Improvement: Establish feedback mechanisms to measure training effectiveness and continuously improve outreach and engagement efforts. Subject Matter Expertise: Serve as a subject matter expert on communication best practices and change enablement strategies within the project environment. Minimum of five (5) years of professional experience leading training and outreach initiatives in large-scale business transformation or process reengineering projects. Demonstrated experience developing and delivering training programs. Minimum of two (2) years of experience to design and implement stakeholder engagement plans, communication strategies, and outreach activities for diverse and cross-functional teams. Minimum of two (2) years of experience in adult learning principles, instructional design methodologies, and change management frameworks (e.g., Prosci®, ADKAR, Kotter). Minimum of two (2) years of experience in Medicaid eligibility processes, including policy, determinations, and enrollment. Bachelor's degree or a minimum of four (4) years of related experience. Must demonstrate fluency in Puerto Rican Spanish, including the ability to read, write, and communicate clearly and accurately. Proficiency should reflect a strong understanding of regional linguistic and cultural nuances relevant to the Puerto Rican population. Experience facilitating workshops, user feedback sessions, and knowledge-sharing events tailored to multiple audience levels, from executive stakeholders to end users. Proficiency in developing training materials, job aids, SOPs, and user guides. Experience working in or with public sector agencies or complex, multi-stakeholder environments is highly desirable. Strong knowledge of Medicaid eligibility processes, including policy, determinations, and enrollment. Knowledge of industry-recognized BPR methodologies, frameworks, and best practices, including Lean, Six Sigma, or equivalent process improvement approaches. Prefer on island in Puerto Rico. Strong problem-solving, teamwork and customer service skills.

Responsibilities

Lead the planning, design, and delivery of training programs to support new processes. Collaborate with various stakeholders to ensure training content aligns with organizational goals.