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Business Process & Strategy Advisor. at NTT DATA
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Strategic Governance, Process Optimization, Analytical Skills, Problem-Solving, Governance Frameworks, Portfolio Management, Process Improvement, Salesforce, Service Catalog Management, Communication Skills, Stakeholder Management, Microsoft Excel, PowerPoint, Training Delivery, CRM Knowledge, ERP Knowledge

Industry

IT Services and IT Consulting

Description
Strategic Governance & Alignment Oversee governance of enterprise-wide processes, ensuring consistency across Service Catalog, taxonomies, and delivery practices. Align Global Taxonomy and Service structures to support accurate reporting and strategic decision-making. Manage Salesforce Service Catalog and UAT testing for system releases, ensuring defect resolution and process validation. Deliver targeted training on systems and processes to improve onboarding and adoption. Process Optimization & Continuous Improvement Create and distribute stakeholder communications for new versions of the Service Catalog and Global Taxonomy. Maintain and update the internal hub to ensure stakeholders have access to the latest resources and documentation. Strong analytical and problem-solving skills with ability to diagnose complex business challenges. Expertise in governance frameworks, portfolio management, and process improvement methodologies. Proficiency in enterprise systems (e.g., Salesforce) and familiarity with Service Catalog management. Excellent communication and stakeholder management skills. Proficiency in Microsoft Excel for data analysis and reporting. Strong PowerPoint skills for executive presentations and storytelling. Go-getter attitude with the ability to work independently and drive initiatives forward. Skilled in governance frameworks, portfolio management, and process optimization. Working knowledge of CRMs/ERPs (desired).
Responsibilities
Oversee governance of enterprise-wide processes and manage the Salesforce Service Catalog. Deliver training and maintain stakeholder communications to ensure alignment and process optimization.